FREENOW
mobility
SeniorBackendEngineerSupportandAI(F/M/D)
“Senior Backend Engineer - Support and AI (F/M/D) at FREENOW. Skills: backend services, AI-driven support flows, LLMs, AI-assisted support experiences. Architect, build, and maintain robust backend services powering AI-driven support flows, from intent routing to automated case resolution. Integrate and orchestrate LLMs to power AI-assisted support experiences for drivers and passengers”
What You'll Achieve.
deliver meaningful, user-centered solutions; elevate our products and engineering practices
Industry & Context.
problem-solving mindset
What They're Looking For.
Must Have
hands-on backend development experience, proficiency in Kotlin and Spring, Experience with distributed systems, event-driven architectures (e. g. Kafka), CI/CD pipelines, observability tooling (e. g. Grafana, Datadog, Kibana), Experience integrating and working with LLMs (e. g. Gemini, GPT, Claude) in production systems, familiarity with AI agent concepts, tool use and intent classification, Experience with intent testing and evaluation of AI agents using evaluation tools and frameworks, Owner mentality, communicate clearly and confidently in English, both written and spoken
Nice to Have
AI-enhanced tools and features to elevate our products and engineering practices, Actively use AI tools (e.g. Copilot, Cursor, Claude) as part of your day-to-day development workflow
What You'll Do.
and maintain robust backend services powering AI-driven support flows
from intent routing to automated case resolution
Integrate and orchestrate LLMs to power AI-assisted support experiences for drivers and passengers
Run testing and evaluations for AI agents
defining test scenarios
using evaluation tooling
and validating agent behaviour manually and at scale
Ensure AI systems are observable and reliable through monitoring of latency
Own features end-to-end
from concept through to deployment and performance monitoring
Experiment with AI-enhanced tools and features to elevate our products and engineering practices
How You'll Work.
Team & Collaboration
partnering with engineers, product managers, and support teams; Actively engage in our engineering communities to share insights, mentor other engineers; thrive in a self-organized, agile team that values autonomy, open communication, and purpose-driven work
Communication Scope
communicate clearly and confidently in English, both written and spoken
Applying for this Senior Backend Engineer - Support and AI (F/M/D) role?
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