T-Rex Solutions
Federal government
SeniorAtlassianProductOwnerAIAutomation
“Senior Atlassian Product Owner - AI Automation at T-Rex Solutions. Skills: Product Ownership, AI Automation, Atlassian Platform Leadership, Operational Transformation. Driving product strategy, operational transformation, AI-enabled automation, and platform modernization across SDLCNext. Owning backlog prioritization, delivery execution, platform governance, and operational transformation initiatives”
What You'll Achieve.
Evolving SDLCNext into a scalable, automation-first enterprise platform that improves operational efficiency, accelerates delivery, enhances reporting and data quality, and modernizes how Process & Tools operations are executed across DHMS; Aggressively reducing manual effort through workflow automation, AI-enabled tooling, and scalable operational redesign; Improving operational efficiency, ticket routing, reporting quality, workflow consistency, and delivery execution; Driving reduction of manual effort across ITSM and SDLC operations; Improving scalability, operational efficiency, and end-user experience; Ensuring SLA adherence, operational responsiveness, ticket throughput, and platform stability; Improving operational maturity and consistency; Using operational data and platform metrics to drive prioritization and continuous improvement
Industry & Context.
identify inefficient operational processes and redesign them into scalable, automation-driven workflows
U. S. Citizenship with ability to obtain/maintain CAC
What They're Looking For.
Must Have
5+ years of experience in Product Ownership, Product Management, Platform Delivery, ITSM Operations, or Enterprise Platform Leadership roles, Demonstrated ownership of backlog prioritization, delivery execution, operational support, and platform enhancement initiatives, Proven ability to manage competing priorities and make tradeoff decisions in complex stakeholder environments, Demonstrated hands-on experience implementing AI-enabled workflow improvements, operational automation, or Generative AI solutions within enterprise environments, Proven experience designing and implementing Jira automation solutions, workflow automation, integrations, or process transformation initiatives, experience reducing manual operational effort through scalable automation and intelligent workflow redesign, Experience leveraging Generative AI or AI-enabled tooling to improve workflow efficiency, reporting, operational decision-making, or platform operations, automation-first mindset with ability to identify inefficiencies and redesign operational workflows for scalability, Deep hands-on expertise with Jira, JSM, and Confluence including workflows, automation rules, dashboards, data models, JQL, permissions, and enterprise configuration, understanding of ITSM processes including incident, service request, change management, and operational support workflows, Experience supporting enterprise-scale Atlassian environments in complex operational settings, Demonstrated experience managing teams in operational or delivery environments, stakeholder management and communication skills across technical and non-technical audiences, Experience using operational metrics and platform performance data to drive decisions and improvements, U. S. Citizenship with ability to obtain/maintain CAC
Nice to Have
Prior experience with DHMS, DHA, or similar federal programs is preferred but not required, Experience with Atlassian Cloud migration efforts, Atlassian, Agile, Product Ownership, or ITSM certifications, Experience integrating AI-enabled tooling into operational enterprise workflows
What You'll Do.
Driving product strategy
operational transformation
AI-enabled automation
and platform modernization across SDLCNext
Owning backlog prioritization
and operational transformation initiatives
Aggressively reducing manual effort through workflow automation
and scalable operational redesign
Evolving SDLCNext into a scalable
automation-first enterprise platform
Leading execution of SDLCNext delivery
translating stakeholder needs into prioritized backlog
enhancement initiatives
and release-ready capabilities
Owning backlog prioritization
and Agile delivery activities
Balancing operational ITSM support with delivery of platform enhancements
automation initiatives
and modernization efforts
Identifying and mitigating delivery
and stakeholder risks impacting execution
Leading AI-enabled automation and operational transformation initiatives
Identifying manual operational processes and redesigning them into scalable
automation-first workflows
Implementing automation capabilities across Jira
and related enterprise tooling
Leveraging Generative AI and workflow automation solutions to improve operational efficiency
and delivery execution
Driving reduction of manual effort across ITSM and SDLC operations through automation and intelligent workflow design
Continuously identifying opportunities to improve scalability
operational efficiency
and end-user experience through AI and automation
and Confluence governance
and operational scalability
Designing and optimizing workflows
and enterprise configurations
Driving enterprise adoption of Jira automation capabilities
and scalable workflow standards
Supporting Atlassian Cloud migration and long-term platform modernization initiatives
Overseeing ITSM operations including incidents
requirements workflows
and sustainment support
Ensuring SLA adherence
operational responsiveness
and platform stability
Improving operational maturity and consistency through automation
and workflow optimization
Tracking and reporting on platform performance
automation effectiveness
Using operational data and platform metrics to drive prioritization and continuous improvement
Serving as primary advisor to Government Product Manager and stakeholders regarding platform operations
and transformation initiatives
Leading and directing personnel supporting ITSM operations
and platform enhancement efforts
How You'll Work.
Communication Scope
stakeholder management and communication skills across technical and non-technical audiences
Process & Methodology
Agile delivery, roadmap execution, sprint planning
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