Capital One
Financial Services
SeniorAssociate,ProjectManager-Marketing&MessagingOperations
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“Senior Associate, Project Manager - Marketing & Messaging Operations at Capital One. Skills: Project Management, Marketing Campaigns, Messaging Operations. Orchestrating mid-level complexity work for marketing campaigns or projects. Creating and continually managing project schedules, communication and deliverables for owned marketing channels”
What You'll Achieve.
Ensure projects meet or exceed scope expectations and are delivered on time; Safeguard standardization and consistency for campaign and project success; Ensure project artifacts are accurate and stakeholders are aligned on deliverables; Ensure adherence to regulatory requirements, compliance standards and policies across all project deliverables; Continuous improvement in project execution and resource allocation; Promote user adoption of new processes or optimized processes that support Marketing & Messaging Operations workflow; Monitor assigned portfolios of work according to target KPIs; Effectively represent the current state of the project progression to aid in accurate realtime reporting; Proactively improve project outcomes
Industry & Context.
Proactively monitoring project work for risks and identifying and proactively resolving issues that may cause project delays; Leveraging data and insights to make informed decisions, proactively improve project outcomes, and provide actionable recommendations for leadership
What They're Looking For.
Must Have
Bachelor's Degree or Military experience, At least 1 year of project management experience
Nice to Have
Masters / MBA degree, 3+ years of project management experience, PMP, Lean, Agile or Six Sigma certification, project leadership, organizational, interpersonal and communication skills, with the ability to manage multiple priorities and collaborate effectively with diverse teams, Proficiency in project management and work management software, analytical skills for data-driven decision-making, Experience in marketing operations for financial services or highly regulated industry, Risk Management experience
What You'll Do.
Orchestrating mid-level complexity work for marketing campaigns or projects
Creating and continually managing project schedules
communication and deliverables for owned marketing channels
Coordinating all project management lifecycle activities
and reviews/approvals
Ensuring projects meet or exceed scope expectations and are delivered on time
Managing processes and workflow for standardization and consistency
Leading end-to-end delivery projects
Utilizing RACI documentation
Managing resourcing of tasks
Updating project timelines and status
Tracking and managing risk
Facilitating project approvals from internal stakeholders
Facilitating project deliverable approvals
Monitoring project work for risks
Resolving project issues
Creating and managing project status reporting
Serving as the point of contact for project process related questions and issues
Escalating project or process issues
Ensuring adherence to regulatory requirements
compliance standards and policies
Ensuring post-project retrospectives are conducted
Supporting the development of new processes
Evolving existing processes
Participating in training and communication around evolving ways of working
Surfacing opportunities for continuous improvements through automation
Realizing efficiencies
Providing recommendations to Marketing PMO Leadership and Process and Change Management
Assisting the Process and Change Management with process documentation review/feedback
Promoting user adoption of new processes or optimized processes
Assisting in process guidance with cross-function team members
Monitoring assigned portfolios of work
Managing work according to target KPIs
Regularly reporting to stakeholders and leadership
Updating metric related milestones within Workfront
Leveraging data and insights to make informed decisions
Improving project outcomes
Providing actionable recommendations for leadership
Reporting out on project status and health
How You'll Work.
Team & Collaboration
Collaborate effectively with diverse teams; Partnering with subject-matter experts to respond and resolve; Assisting in process guidance with cross-function team members
Communication Scope
Communication skills; Interpersonal skills; Organizational skills
Process & Methodology
Project Management, Schedule Management, Project Controls, RACI documentation, Project initiation, Crafting project plans, Resourcing of tasks, Updating project timelines and status, Risk tracking and management, Project approvals, Deliverable approvals, Risk monitoring, Issue resolution, Project status reporting, Process controls, End-to-end project delivery
Full Job Description
Senior Associate, Project Manager - Marketing & Messaging Operations Capital One, a Fortune 500 company, a Fortune Magazine “100 Best Companies to Work For,” and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. As a Senior Associate, Project Manager for Marketing & Messaging Operations, you’ll be responsible for orchestrating mid-level complexity work for marketing campaigns or projects. This includes creating and continually managing project schedules, communication and deliverables for owned marketing channels. Through coordinating all project management lifecycle activities, schedule management, project controls, and reviews/approvals, you’ll ensure projects meet or exceed scope expectations and are delivered on time. ****Responsibilities**** ****Project Management:**** Effectively managing the processes and workflow to safeguard standardization and consistency for campaign and project success. * Leading end-to-end delivery projects for mid-level complexity campaigns or projects from project initiation through execution and closure. * Utilizing RACI documentation to manage team involvement, roles and responsibilities for standard campaigns or projects * Utilizing Adobe Workfront for all project management activities, including: project initiation, crafting project plans utilizing standardized project templates and tailoring to the scope needs, managing resourcing of tasks, updating project timelines and status, and ensuring any risk is tracked and m
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