Capital One
SeniorAssociate-ProgramManager-CreditCollege
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“Senior Associate -Program Manager - Credit College at Capital One. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Plan, deliver and facilitate various Credit College programs: week-long learning experiences for Capital One associates. Partner with instructional designers, consultants, business partners and SMEs to develop new curriculum and build trainings for associates”
Industry & Context.
credit and judgment skills; identify risks and issues and mitigate and / or escalate as needed; Excels at managing details of a project while also understanding the larger picture, effectively prioritizing tasks with competing timelines
What They're Looking For.
Must Have
High School Diploma, GED or equivalent certification, At least 2 years of experience managing learning programs or events for various audiences
Nice to Have
3+ years of experience in training programs or learning and development, 3+ years of experience in project management, event management, and/or program delivery, 1+ years of experience working in the Financial Services industry
What You'll Do.
deliver and facilitate various Credit College programs: week-long learning experiences for Capital One associates
Partner with instructional designers
business partners and SMEs to develop new curriculum and build trainings for associates
Partner with business leaders
lead the nomination and selection processes for the programs
Partner with business partners on continuous improvement of the curriculum
Engage with leaders across the company to ensure a consistently positive experience for program’s associates
Partner with other program managers in Credit College and across L&D to ensure the program incorporates learning best practices
Hold a high bar for excellence in learning programs and own the end-to-end processes of program execution
looking to incorporate iterative improvements
How You'll Work.
Team & Collaboration
partner closely with the team lead, instructional designers and consultants, credit and risk leaders and other stakeholders; Partner with instructional designers, consultants, business partners and SMEs; Partner with business leaders; Partner with business partners; Engage with leaders across the company; Partner with other program managers in Credit College and across L&D; Has a consultative skill set that allows them to partner effectively with a wide range of senior leaders and subject matter experts; Builds trust-based relationships with clients to foster credibility throughout the team
Communication Scope
Communicates with a variety of audiences with a dynamic and conversational style in both written and verbal channels; driving communications with participants and presenters
Process & Methodology
excellent project management and event planning skills, project management, event management, program delivery, Ensure scope of deliverables, timelines and budget are identify risks and issues and mitigate and / or escalate as needed, Excels at managing details of a project while also understanding the larger picture, effectively prioritizing tasks with competing timelines
Full Job Description
Senior Associate -Program Manager - Credit College **As one of Capital One’s flagship learning portfolios, Credit College fuels our business through practical and immersive credit learning experiences. The target audience for Credit College is business and credit analysts at various levels who are seeking to develop their credit and judgment skills as well as adjacent job families looking to better navigate Capital One’s credit culture. Our dedicated team works with a group of highly engaged partners to envision and deliver the future of Credit training at Capital One.** **This program delivery lead will partner closely with the team lead, instructional designers and consultants, credit and risk leaders and other stakeholders to deliver and implement engaging learning experiences for several signature Credit College learning programs.** **** **In this role, you will:** * Plan, deliver and facilitate various Credit College programs: week-long learning experiences for Capital One associates * Partner with instructional designers, consultants, business partners and SMEs to develop new curriculum and build trainings for associates * Partner with business leaders, lead the nomination and selection processes for the programs * Partner with business partners on continuous improvement of the curriculum * Engage with leaders across the company to ensure a consistently positive experience for program’s associates * Partner with other program managers in Credit College and across L&D to ensure the program incorporates learning best practices * Hold a high bar for excellence in learning programs and own the end-to-end processes of program execution, looking to incorporate iterative improvements **The ideal candidate for this position:** * Has excellent project management and event planning skills * Has experience delivering and facilitating dynamic immersive learning experiences, with a particular focus on cohort learning / program experiences * Has experience driving communica
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