Capital One
SeniorAssociate,ProcessManager-LossMitigation
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optimal for Mid candidates.
“Senior Associate, Process Manager- Loss Mitigation at Capital One. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Day to day oversight of multiple business processes. Monitor, report, and plan process improvement or redesign”
What You'll Achieve.
Deliver excellence to your customer each time; Deliver processes that impact the company’s bottom line
Industry & Context.
Resolve complex problems or transactions; Interpret against policies, guidelines or escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns
What They're Looking For.
Must Have
High School Diploma, GED or equivalent certification, At least 1 year of experience in Microsoft Office or G Suite, At least 2 years of experience in Business Process Management, Project Management, or Risk Management
Nice to Have
Bachelor's Degree or military experience, Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
What You'll Do.
Day to day oversight of multiple business processes
and plan process improvement or redesign
Identify process improvement opportunities and implement them through collaboration with other
Make final recommendations for approval on changes
analyze and measure process data
to initiate sustainable business practices and procedures and for reporting to senior leadership
Review data for trends and gaps in the process that may require additional review
Resolve complex problems or transactions
where expertise is required to interpret against policies
guidelines or escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns
Maintain formal process documents
Document processes and projects (creating project reports
Provide training to internal customers on specific processes
May perform processes or parts of processes as needed
How You'll Work.
Team & Collaboration
Collaboration with other departments on process improvement; Representing the department on broader change control forums; Participate in cross-functional project teams; Liaise with training; Partner with groups on execution efforts
Communication Scope
Deliver presentations, including up to the executive level
Process & Methodology
Project Management
Full Job Description
Senior Associate, Process Manager- Loss Mitigation As a Sr. Associate Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Sr. Associate, Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices. ****General Responsibilities:**** * Day to day oversight of multiple business processes. Monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups; make final recommendations for approval on changes. * Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review. * Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns. * Maintain formal process documents, and document processes and projects (creating project reports, presentations, business cases, and diagrams). * Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; challenge forum decisions if project outcome impacts department processes. Participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts. * Provide training to internal customers on specific processes they manage; may deliv
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