Capital One
Financial Services
SeniorAssociate,ProcessManager(Hybrid)
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Associate, Process Manager (Hybrid) at Capital One. Skills: Process management, Project management, Stakeholder management. Lead moderate to complex projects. Lead processes”
Industry & Context.
Identify and remediate process gaps; Identify and remediate project gaps
What They're Looking For.
Must Have
High school diploma, GED or equivalent certification, At least 5 years of experience with Project or Process Management
Nice to Have
Bachelor's Degree or Military experience, 6+ years of experience with Project or Process Management, PMP, BPM, Lean, Agile or Six Sigma certification
What You'll Do.
Lead moderate to complex projects
Process ownership across Branch and Cafe Operations
Ongoing scheduled review of process
Ongoing scheduled review of procedures
Program level communication planning
Ensure stakeholders are informed
Timely execution of the review process
Data integrity within the program
Identify process gaps
Communicate process gaps
Remediate process gaps
Identify project gaps
Communicate project gaps
Remediate project gaps
Utilize data driven insights
Design process documentation
Develop process documentation
Manage process documentation
Revise needs to meet changing requirements
Ensure processes are documented appropriately
Exhibit outstanding influencing skills
Drive process efforts
Drive program efforts
Analyze output of reviews
Inform program enhancements
Interact with key stakeholders
Communicate with key stakeholders
Partner cross-functionally with project customers
Provide strategic thought partnership
Provide tactical thought partnership
Drive project delivery
How You'll Work.
Team & Collaboration
Cross-functionally with project customers; Key stakeholders at all levels
Communication Scope
Program level communication; Translate language across different audiences
Process & Methodology
Project Management, Process Management, Program Management
Full Job Description
Senior Associate, Process Manager (Hybrid) **Sr. Process Manager - Team SEA (Safety, Empowerment and Awareness)** Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives - not the other way around. Our Branches and Café’s exist to enhance the financial lives of people in the communities we serve. We seek outgoing, passionate people who love connecting, teaching and interacting with individuals and really want to be a part of this whole reimagined banking experience. **The Role:** As a Process Manager on the C&O SEA Team, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role you will work closely with key stakeholders to deliver results that will have a lasting impact. The C&O SEA Team is committed to supporting high performing, scalable and well managed operations within the Branch and Cafe ecosystem. The Team is passionate about creating and managing a sustainable infrastructure, and removing impediments so our frontline can deliver an amazing digital and on-site experience for our Customers. **The desired skill set for the ideal candidate include:** You’re able to thrive in juggling tasks while delivering great results. There’s always something going on and when there’s not, you can find something else to do. We’re looking not only for someone that can tackle what we can see – we need someone with the foresight to peek around corners and come up with new ideas to stop problems before they start. We are inherently entrepreneurial which means we a
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