Zinnov
management consulting
SeniorAssociate-Operations
Neural analysis suggests this role is
optimal for Mid candidates.
“Senior Associate - Operations at Zinnov. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, transportation operations, routing, safety, compliance. Ensure smooth day-to-day administration and transport operations for client locations. Manage transportation operations end-to-end — from daily cab routing and escort confirmations to compliance checks, audits, and vendor scorecards”
What You'll Achieve.
Daily cab routing, escort confirmation, and transport scheduling run predictably with minimal errors and escalations; Safety and compliance posture — documentation is current, audits are regular, and vendor adherence is consistent; Employees experience reliable support — queries are handled quickly with clear communication and follow-through; Vendor service quality improves through disciplined tracking, audits, and measurable scorecards; Event and VIP transportation is executed smoothly with planning and zero last-minute surprises
Industry & Context.
What They're Looking For.
Must Have
Bachelor's degree in Business Administration, Office Management, or a related field, 4+ years of experience in operations / administration roles, preferably in fast-paced environments, organizational and multitasking ability with high attention to detail, customer orientation with excellent communication and interpersonal skills, Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and comfort working with ops tools/trackers, High confidentiality and maturity in handling sensitive information, Flexibility and adaptability to changing priorities and operational demands
Nice to Have
Knowledge of technology products (networking equipment, laptops, printers)
What You'll Do.
Ensure smooth day-to-day administration and transport operations for client locations
Manage transportation operations end-to-end — from daily cab routing and escort confirmations to compliance checks
and vendor scorecards
Serve as the first point of contact for employee transport-related support
Generate and share accurate cab routing lists daily for security escorts
Optimize routes to minimize travel time and costs while maintaining service quality
Update and confirm daily escort security service for each trip
Ensure vehicles and drivers have up-to-date
compliant documentation
Coordinate with vendors to ensure timely and safe logins/logouts with GPS tracking and adherence to safety protocols
Enroll employees in the transport tool and share trip details via SMS/app notifications
Address employee queries promptly via phone or email with responsiveness and closure discipline
Arrange transportation for VIP events
and airport transfers with planning and coordination
Conduct weekly audits on cabs and transport operations to maintain quality and compliance
Maintain monthly vendor scorecards and track service performance and improvement actions
Oversee reception and meal operations as required
ensuring smooth execution and reporting on service quality and performance
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor coordination; stakeholder management
Communication Scope
excellent communication; interpersonal skills; crisp communication
Full Job Description
About Zinnov Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face: Where should we invest? How do we scale globally? What capabilities will win in the next decade? Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being data-led, execution-focused, and outcome-driven — not opinion-heavy slideware. At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity. Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations. Why Globalisation Excellence (GE) Zinnov’s Global Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end — from Design & Discovery to Build, Scale, and Run. In GE, you don’t work in silos. You: Own complex, end-to-end client journeys Work across GCC advisory, managed services, and BOT / outsourcing models Influence leadership decisions that shape long-term talent and operating strategies This is where strategy meets execution — and where talent plays a defining role. About the Role As Senior Associate – Operations, you will ensure smooth day-to-day administration and transport operations for client locations — with high ownership across routing, safety, vendor coordination, and employee support. This role is designed for an execution-first operator who thrives in detail-heavy envir
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