MUFG Investor Services
Financial Services
SeniorAssociate,IT,ApplicationSupportAnalyst-FlexcubeNeeded
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“Senior Associate, IT, Application Support Analyst - Flexcube Needed at MUFG Investor Services. Skills: Application Support, Banking Applications, Flexcube, SWIFT. Support banking applications. Support integrated banking products”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5+ years in analytical support, 5+ years in technical support, 5+ years in administration of business banking applications, Working knowledge of System Development Lifecycle, Working knowledge of standard software development methodologies, Working knowledge of ITIL standards, Understanding of banking environment
Nice to Have
Diploma/Degree in IT discipline preferred, AWS Cloud Practitioner certificate
What You'll Do.
Support banking applications
Support integrated banking products
Deliver internal operations
Provide Level 2 Incident support
Provide Level 2 Problem support
Resolve technical issues
Coordinate technical deliverables
Document IT user procedures
Support user training
Support Project Managers
Interact with vendors
Coordinate enhancements
Participate in new platform releases
Test system enhancements
Coordinate development
Coordinate enhancement of platforms
Expand utilization of features
Coordinate internal IT functions
Ensure high quality service delivery
Ensure total ownership of issues
Respond to regulator requirements
Respond to auditor requirements
Provide support for information requests
How You'll Work.
Team & Collaboration
Global support team; Internal support teams; Internal IT functions; Business teams; IT solutions group
Communication Scope
User training
Process & Methodology
Project Managers
Full Job Description
MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at [www.mufg-investorservices.com](http://www.mufg-investorservices.com). MUFG Investor Services IT team is looking for a talented Application Support Analyst who will be responsible for supporting banking applications such as Flexcube, SWIFT, our MUFG Automated Payment System, Global Payment System, MUFG Pay Stream and MUFG FX, in addition to integrated banking products. You ideally have experience working with banking solutions. You will be responsible for the delivery of internal operations & support, interacting with external vendors, and be part of an internal team managing a portfolio of both in-house and vendor applications. You will play a crucial role of linking the business teams and the IT solutions group. You Will: * Play a key role as part of a global support team covering the IT Core banking applications (Flexcube, FX Market Rates, Appian workflows, SWIFT, MUFG Automated Payment System, MUFG Global Payment System). * Provide Level 2 Incident & Problem Management support by working with vendors &/or Internal support teams to resolve technical and user issues during product migration and BAU. * Coordinate with vendor and/or
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