SeniorAssociate,InvestorOperations

## Description ABOUT CIM GROUP: CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today! ## RESPONSIBILITIES Execution of complex investor operations processes, ensuring accuracy, timeliness, and a best-in-class service experience. Serve as a key point of contact for internal stakeholders and select external partners, providing proactive communication, issue resolution, and high-quality service delivery. Review, approve, and oversee operational deliverables, including reconciliations, reporting outputs, and data validations, ensuring completeness and accuracy. Independently investigate and resolve complex operational issues, identifying root causes and implementing sustainable solutions. Drive cross-functional coordination across Fund Accounting, Legal, Compliance, Tax, and Technology to ensure seamless execution of investor servicing workflows. Drive recurring reporting cycles and operational processes, including planning, tracking, and execution across multiple workstreams. Identify operational risks and control gaps; enhance processes, documentation, and controls to improve scalability and reduce risk. Play a key role in system implementations, enhancements, and process automation efforts, including user acceptance testing (UAT) and business requirement input. Develop, maintain, and enhance procedures and documentation to support a controlle