Kyndryl
SeniorAssociate-HRServices,Benefits
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optimal for Entry candidates.
“Senior Associate - HR Services, Benefits at Kyndryl. Skills: Benefits administration, HR operations, HR systems. Deliver end‑to‑end administration of employee benefits programs (e. g. medical, life, retirement, wellness, leave‑related benefits) in accordance with local policies and regulations. Process employee benefits events including enrollments, changes, and terminations in HR systems (e. g. Workday or equivalent)”
What You'll Achieve.
Provide high‑quality customer service in line with HR Services SLAs and experience standards; Ensure benefits administration complies with local labor laws, statutory requirements, and internal HR policies; Escalating risks or compliance concerns proactively and support remediation actions; Identify opportunities for process standardization, simplification, and automation within benefits delivery; Support ad‑hoc reporting requests and operational metrics related to benefits delivery
Industry & Context.
problem-solving skills
Fluent Czech (mandatory), Good working knowledge of English (written and spoken), GDPR compliance
What They're Looking For.
Must Have
1-3 years of experience in HR operations, benefits administration, or shared services environment, Practical knowledge of employee benefits programs and HR compliance requirements, 1-3 years of experience working with HR systems (e.g. Workday) and service management tools, attention to detail and ability to manage multiple priorities in a fast‑paced environment, Proficiency in Microsoft Office tools (especially Excel, Word, Outlook) for documentation, tracking, and reporting, Fluent Czech (mandatory), Good working knowledge of English (written and spoken), Bachelor’s degree or equivalent experience in Human Resources, Business Administration, or a related field
What You'll Do.
Deliver end‑to‑end administration of employee benefits programs (e.
medical, life, retirement, wellness, leave‑related benefits) in accordance with local policies and regulations, Process employee benefits events including enrollments, changes, and terminations in HR systems (e.
Workday or equivalent), Maintain accurate and complete benefits records across HR systems and required local documentation, Act as a subject‑matter resource for benefits processes, ensuring consistency and policy adherence across cases, Respond to employee and manager inquiries related to benefits, providing clear guidance on eligibility, coverage, and processes, Support HR Business Partners and HR Services colleagues with benefits‑related escalations and complex cases, Partner with Payroll to ensure correct benefits deductions and compliance with statutory requirements, Provide high‑quality customer service in line with HR Services SLAs and experience standards, Coordinate with external benefits providers and brokers to resolve operational issues and support program changes, Support benefits audits and compliance reviews by providing accurate data and documentation, Ensure benefits administration complies with local labor laws, statutory requirements, and internal HR policies, Escalating risks or compliance concerns proactively and support remediation actions, Identify opportunities for process standardization, simplification, and automation within benefits delivery, Participate in HR transformation initiatives such as benefits system implementations, country transitions, or process redesign, Support documentation of SOPs, process maps, and service catalogues for benefits services, Contribute to continuous improvement of mindset within HR Services, Manage physical and digital benefits‑related documentation where required, Ensure data accuracy, confidentiality, and GDPR compliance in handling employee information, Support ad‑hoc reporting requests and operational metrics related to benefits delivery, Supports assigned country or multi‑country portfolio depending on organizational setup.
How You'll Work.
Team & Collaboration
Support HR Business Partners and HR Services colleagues with benefits‑related escalations and complex cases; Partner with Payroll to ensure correct benefits deductions and compliance with statutory requirements; Coordinate with external benefits providers and brokers to resolve operational issues and support program changes; Collaboration and stakeholder management across functions
Communication Scope
communication skills (written and verbal)
Full Job Description
**Who We Are** At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. **The Role** **Key Responsibilities** * Deliver end‑to‑end administration of employee benefits programs (e.g. medical, life, retirement, wellness, leave‑related benefits) in accordance with local policies and regulations * Process employee benefits events including enrollments, changes, and terminations in HR systems (e.g. Workday or equivalent) * Maintain accurate and complete benefits records across HR systems and required local documentation * Act as a subject‑matter resource for benefits processes, ensuring consistency and policy adherence across cases * Respond to employee and manager inquiries related to benefits, providing clear guidance on eligibility, coverage, and processes * Support HR Business Partners and HR Services colleagues with benefits‑related escalations and complex cases * Partner with Payroll to ensure correct benefits deductions and compliance with statutory requirements * Provide high‑quality customer service in line with HR Services SLAs and experience standards * Coordinate with external benefits providers and brokers to resolve operational issues and support program changes * Support benefits audits and compliance reviews by providing accurate data and documentation * Ensure benefits administration complies with local labor laws, statutory requirements, and internal HR policies * Escalating risks or compliance concerns proactively and support remediation actions * Identify opportunities for process standardization,
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