PwC
Advisory
SeniorAssociateCustomerTransformation
“Senior Associate - Customer Transformation at PwC. Skills: Customer Transformation, Customer Strategy, Experience Design, Service Design, Human-Centered Design. Support delivery of customer transformation engagements, including customer strategy, experience design, and service/operating model improvements. Conduct customer and user research, data analysis, and insight generation”
What You'll Achieve.
Drive growth, loyalty, and efficiency; Create memorable and impactful experiences that drive customer loyalty and employee engagement; Deliver sustained outcomes
Industry & Context.
Analytical skills (qualitative and quantitative)
No Visa Sponsorship, No Government Clearance Required
What They're Looking For.
Must Have
Experience or exposure to customer experience (CX), customer strategy, or service design, Analytical skills (qualitative and quantitative), Experience supporting strategy or transformation projects, Interpersonal and emerging leadership skills, Experience supporting project planning and delivery, Stakeholder management with manager/director-level clients, Exposure to design thinking / human-centered design, Experience with experience measurement (NPS, CSAT, etc.)
Nice to Have
Familiarity with customer journey mapping, VoC, and customer insights approaches, Storytelling and slide-writing skills, Exposure to digital customer platforms (e.g., CRM, Adobe, Salesforce), Exposure to behavioral insights or innovation methods
What You'll Do.
Support delivery of customer transformation engagements
including customer strategy
and service/operating model improvements
Conduct customer and user research
and insight generation
Support customer journey mapping
and experience improvement initiatives
Analyze customer data (e. g.
behavioral data) to identify insights and opportunities
Contribute to development of customer strategies
and transformation roadmaps
Develop structured deliverables (presentations
How You'll Work.
Team & Collaboration
Work collaboratively with multidisciplinary teams (strategy, design, technology); Build working relationships with client stakeholders at manager/director level.
Communication Scope
Storytelling; Slide-writing
Process & Methodology
Manage defined workstreams or components of projects with guidance, Support project planning and delivery
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