Flexport
SeniorAssociate,ControlTower&ServiceDelivery
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Associate, Control Tower & Service Delivery at Flexport. Skills: Service delivery, Control tower operations, Customer relationship management. Ensure service delivery of operational commitments. Develop expert knowledge of customer needs”
What You'll Achieve.
Ensure APAC team deliver against SLA; Improve service delivery and profitability; Continuously evolve product systems; Continuously evolve processes; Continuously evolve implementation methodology
Industry & Context.
Root cause analysis; Risk identification
What They're Looking For.
Must Have
5+ years of experience in logistics, 5+ years of experience in freight forwarding, 5+ years of experience in supply chain, 5+ years of experience in ocean carrier operations, 5+ years of experience in consulting
Nice to Have
Ocean freight knowledge is a plus
What You'll Do.
Ensure service delivery of operational commitments
Develop expert knowledge of customer needs
Maintain and improve account documents
Ensure understanding of customer processes
Provide training and guidance
Establish operational controlling environment
Ensure near real-time visibility on KPI
Identify potential performance gaps
Collaborate to perform CAPA
Escalate structure issues or risks
Organize and conduct performance reviews
Co-create improvement initiatives
Build trust based relationships
Monitor production and process performance
Deliver against agreed SLA
Take corrective actions
Review and drive tactical initiatives
Consult with Business Development
Facilitate resource planning
Support onboarding of new business
Review operational and financial performance
Improve service delivery
Improve profitability
Collect and feedback operational gaps
Evolve product systems
Evolve implementation methodology
Translate client SLA into operations
Monitor and manage performance
Simplify and standardize processes
Automate tasks where possible
Gather and share feedback
Close gaps in systems
Articulate value proposition
Explore upsell opportunities
How You'll Work.
Team & Collaboration
Internal stakeholders; Country teams; Global prod & tech team; Destination team; Internal + external stakeholders; CT product team; CT tech team; Business Development team; Implementation team; Destination AE/OMs
Communication Scope
Performance reviews
Process & Methodology
Roadmap planning
Full Job Description
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Senior Associate, Control Tower Service Delivery At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: Primary objective: To ensure service delivery of operational commitments and development plans for high profile CT (control tower - order management/booking management) customers across all APAC regional origins. Develop and maintain expert knowledge of CT customer needs and solution offering Maintain, improve and publish all documents of
Applying for this Senior Associate, Control Tower & Service Delivery role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Flexport?
Real rants from real employees. Read before you apply.