SS&C Technologies
Financial Services
SeniorAssociate-Complaints
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Senior Associate - Complaints at SS&C Technologies. Skills: complaints handling, customer service, communication. investigate, accurately review and resolve customer complaints. take ownership of the complaint process ensuring they take responsibility from start to finish”
What You'll Achieve.
improving client experiences through quality feedback; managing individual case load within agreed service levels
Industry & Context.
proven problem solver; decision maker; overcome objections
What They're Looking For.
Must Have
experience within financial services, experience within complaints handling
What You'll Do.
accurately review and resolve customer complaints
take ownership of the complaint process ensuring they take responsibility from start to finish
Researching and resolving complaint cases through analysis of all facts and related documentation and appropriately partnering with internal and external partners to source information
Producing written communications that are accurate
well organized and informative
Actively engaging in improving client experiences through quality feedback
Responding promptly to requests for information and managing individual case load within agreed service levels
Discussing your findings on the phone with the customer to agree resolution before providing a Final Response Letter
How You'll Work.
Team & Collaboration
partnering with internal and external partners to source information; communicating effectively with colleagues
Communication Scope
communicating effectively with customers and colleagues; Producing written communications that are accurate, concise, well organized and informative; Discussing your findings on the phone with the customer to agree resolution before providing a Final Response Letter; friendly, empathetic phone manner
Full Job Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** **About SS &C Technologies** SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services. **About the Role** Your primary role will be to investigate, accurately review and resolve customer complaints using your strong resolution and negotiation skills. We are looking for individuals who like to take ownership of the complaint process ensuring they take responsibility from start to finish. * Researching and resolving complaint cases through analysis of all facts and related documentation and appropriately partnering with internal and external partners to source information * Producing written communications that are accurate, concise, well organized and informative * Demonstrating knowledge of FCA complaints rules (DISP) and internal and industry requirements for handling and reporting complaints * Actively engaging in improving client experiences through quality feedback * Responding promptly to requests for information and managing individual case load within agreed service levels * Discussing your findings on the phone with the customer to agree resolution before providing a Final Response Letter **The Ideal Candidate** * You will be a customer focused individual who enjoys
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