Company
SeniorAssociateClinicalSupplyChain–GlobalClinicalCustomerService(GCCS)
“Senior Associate Clinical Supply Chain – Global Clinical Customer Service (GCCS). Skills: Clinical supply chain, Distribution complaint management, Temperature excursion assessment, Shipment monitoring. Manage distribution complaints. Resolve distribution complaints”
Industry & Context.
Problem-solving; Issue resolution; Analytical skills
What They're Looking For.
Must Have
4+ years supply chain experience, 5+ years logistics experience, 5+ years pharmaceutical operations experience, 8+ years relevant experience, 10+ years relevant experience
Nice to Have
Experience with temperature-controlled logistics, Experience with cold-chain operations, Experience with ERP systems, Experience with SAP, Experience with Salesforce, Experience with Microsoft suite, Experience with quality systems, Experience with case management tools, Experience with reporting platforms, Experience supporting investigational product distribution, Experience supporting clinical trial operations, Experience with process automation, Experience with operational improvement initiatives
What You'll Do.
Manage distribution complaints
Resolve distribution complaints
Coordinate issue resolution
Review temperature data
Perform temperature assessments
Support investigations
Support disposition decisions
Update inventory status
Maintain documentation
Support reconciliation activities
Manage product returns
Support intake of complaints
Support documentation of complaints
Support coordination of complaints
Support shipment visibility
Support order tracking
Coordinate shipment documentation
Identify shipment delays
Support operational data analysis
Utilize systems for daily activities
Support process improvements
Support automation initiatives
Support operational efficiency activities
Partner with stakeholders
Participate in meetings
Communicate operational risks
Communicate status updates
Support deviation documentation
Support investigations
Support CAPA activities
How You'll Work.
Team & Collaboration
Global, matrixed environment; Cross-functional teams; Global, cross-functional meetings
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