Grab
Technology
SeniorAssociate,ChannelOpsStrategy&Design
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Associate, Channel Ops Strategy & Design at Grab. Skills: Channel Strategy, Sales Planning, Project Management. Lead regional merchant engagement programs. Coordinate across Grab markets”
What You'll Achieve.
Increase merchant adoption; Drive merchant success; Streamline B2B transactions; Unlock growth
Industry & Context.
Analyze unstructured challenges; Break down challenges; Data-driven decision making
What They're Looking For.
Must Have
3 years experience channel strategy, 3 years experience sales planning, 3 years experience project management, Bachelor's Degree business, Bachelor's Degree finance, Bachelor's Degree economics, Bachelor's Degree computer science, Bachelor's Degree engineering, Analyze unstructured complex challenges, Build test business cases, Data-driven insights, Summarize large information, Break down large datasets, Break down complex analyses, Navigate complex projects, Adapt approach new information
What You'll Do.
Lead regional merchant engagement programs
Coordinate across Grab markets
Lead regional projects
Use internal data identify growth
Simplify expansion processes
Connect merchant touchpoints
Provide data-backed inputs
Partner with sales support teams
Ensure sales agents equipped
Refine impact measurement
Provide performance insights
Collect action feedback
Develop scalable SOPs
Consolidate merchant insights
Consolidate country feedback
How You'll Work.
Team & Collaboration
Cross-functional coordination; Vendor stakeholder management; Regional sales support teams; Country leadership teams; Regional country leadership
Communication Scope
Presentation; Communication; Summarise information
Process & Methodology
Project management
Full Job Description
About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to Know the Team The Self-Serve Business Strategy & Planning Team is dedicated to one core mission: empowering merchants and businesses to unlock growth through our suite of self-serve solutions. We focus on driving merchant success through increased sales and operational efficiency—whether that is by boosting store visibility and conversion through Ads and Spotlight campaigns, or streamlining B2B transactions with our GrabforBusiness offerings. We are looking for a dedicated specialist to join our journey in creating lasting value for our users, drivers, merchants, and advertising partners. Join us in creating impact that make everyday lives better across Southeast Asia. Get to Know the Role You will be the operational backbone of the Channel Ops Strategy & Design (COSD) team, specifically tasked with the scaling and optimization of several regional sales channels targeting unmanaged merchants. You will bridge the gap between regional strategy and country-level execution, ensuring that our "higher-touch" service models are data-driven, measurable, and integrated into the broader Grab ecosystem. You will report to the COSD Self-Serve Strategy & Planning Lead and be based in Petaling Jaya, working onsite. The Critical Tasks You Will Perform Program Coordination, Scaling & Optimization * Regional Coordination: You will lead several regional merchant engagement and sales programs, coordinating across Grab markets to ensure scaling aligns with regional best practices and needs. * Optimization Initiative Ow
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