Grab
Information Technology And Services
SeniorAssociate,ChannelOpsStrategy&Design
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“Senior Associate, Channel Ops Strategy & Design at Grab. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. scaling and optimization of several regional sales channels targeting unmanaged merchants. bridging the gap between regional strategy and country-level execution”
Industry & Context.
analyzing unstructured, complex challenges and breaking them down into clear next steps; data-driven optimization; simplifying expansion processes
What They're Looking For.
Must Have
min 3 years of experience in a channel strategy, sales planning, or project management role in a dynamic industry, minimum Bachelor's Degree in business, finance, economics, computer science, engineering, or related fields, can bring clarity by analyzing unstructured, complex challenges and breaking them down into clear next steps, demonstrated capability to build and test business cases using data-driven insights, superb presentation and communication, demonstrated by capability to summarise a large amount of information into valuable insights, can break down large datasets and complex analyses into clear presentations for a broad, multi-functional audience, history of navigating complex projects and are comfortable adapting your approach to fit new information
What You'll Do.
scaling and optimization of several regional sales channels targeting unmanaged merchants
bridging the gap between regional strategy and country-level execution
ensuring that our 'higher-touch' service models are data-driven
and integrated into the broader Grab ecosystem
leading several regional merchant engagement and sales programs
coordinating across Grab markets to ensure scaling aligns with regional best practices and needs
leading regional projects with defined milestones and success metrics to ensure delivery with impact
using internal data to identify where we should grow next
simplifying expansion processes
connecting merchant touchpoints to create a seamless experience
making sure every sales channel works together to increase merchant adoption
providing data-backed inputs for program design
and headcount requirements
partnering with multiple regional sales support teams to ensure sales agents are equipped with the right knowledge base and productivity tools
supporting in refining Return on investment calculations and other success metrics
providing regular updates and performance insights
collecting and actioning feedback from multiple team members and regional/country leadership teams
partnering with multiple regional sales support teams to ensure sales agents are equipped with the right knowledge base and productivity tools
developing scalable Standard Operating Procedures (SOPs) for unmanaged merchant sales channels
consolidating merchant insights (MEX) and feedback from country teams to guide upstream improvements in product design
How You'll Work.
Team & Collaboration
coordinating across Grab markets; engaging with regional and country leadership; partnering with multiple regional sales support teams; collecting and actioning feedback from multiple team members and regional/country leadership teams; consolidating merchant insights (MEX) and feedback from country teams
Communication Scope
superb presentation and communication; summarise a large amount of information into valuable insights; break down large datasets and complex analyses into clear presentations for a broad, multi-functional audience
Process & Methodology
project management, leading regional projects with defined milestones and success metrics, navigating complex projects
Full Job Description
About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to Know the Team The Self-Serve Business Strategy & Planning Team is dedicated to one core mission: empowering merchants and businesses to unlock growth through our suite of self-serve solutions. We focus on driving merchant success through increased sales and operational efficiency—whether that is by boosting store visibility and conversion through Ads and Spotlight campaigns, or streamlining B2B transactions with our GrabforBusiness offerings. We are looking for a dedicated specialist to join our journey in creating lasting value for our users, drivers, merchants, and advertising partners. Join us in creating impact that make everyday lives better across Southeast Asia. Get to Know the Role You will be the operational backbone of the Channel Ops Strategy & Design (COSD) team, specifically tasked with the scaling and optimization of several regional sales channels targeting unmanaged merchants. You will bridge the gap between regional strategy and country-level execution, ensuring that our "higher-touch" service models are data-driven, measurable, and integrated into the broader Grab ecosystem. You will report to the COSD Self-Serve Strategy & Planning Lead and be based in Petaling Jaya, working onsite. The Critical Tasks You Will Perform Program Coordination, Scaling & Optimization * Regional Coordination: You will lead several regional merchant engagement and sales programs, coordinating across Grab markets to ensure scaling aligns with regional best practices and needs. * Optimization Initiative Ow
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