ASSPL
Editorial, Writing, Content Management, Catalog, Retail
SeniorAssociate
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Associate at ASSPL. Skills: Process management, Cross-functional coordination, Vendor management, Operational metrics. Handle catalog cases. Handle vendor complaints”
What You'll Achieve.
Meet deadlines; Operational excellence
Industry & Context.
Analytical skills; Problem solvers
Willingness to travel, Flexible to work in shifts, Work weekends
What They're Looking For.
Must Have
Speak, write, and read fluently in English, Bachelor's degree, Experience with Microsoft Office products, Experience with Excel
Nice to Have
Experience in automation, Experience in programming
What You'll Do.
Handle vendor complaints
Provide inputs to stakeholders
Manage vendor feedback
Coordinate with sellers
Coordinate with vendors
Coordinate catalog creation
Coordinate product imaging
Review catalog content quality
Handle business reports
Onboard new processes
Interact with vendors
Interact with stakeholders
Clear process blockers
Recommend corrective actions
Implement corrective actions
Flag stakeholder updates
Raise challenges in calls
Lead conference discussions
Document conference discussions
Report quality metrics
Give feedback to training team
Understand processes across teams
How You'll Work.
Team & Collaboration
Cross-functional coordination; Work with internal teams; Work with stakeholders; Work with Category managers; Work with Team Lead; Work with Manager; Work with process experts
Communication Scope
Written communication; Oral communication; Listening skills
Full Job Description
· Handle various types of cases related to catalog and vendor complaints · Provide required inputs to stakeholders to manage vendor feedback · Co-ordinate with sellers/vendors & internal teams for Catalog creation, product imaging and all catalog related activities · Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience · Document processes & regularly update existing SOPs · Review & suggest SOP changes required if any to the team basis input from Category managers · Handle various sets of daily, weekly and monthly business reports · Onboard new processes if required as per the business needs I. Skills · Excellent written and oral communication skills (English) · MS Excel proficiency – ability to mine voluminous data for specific detail · Strong analytical skills · Strong interpersonal skills · Excellent listening skills · Excellent data accuracy skills, eye for detail, and commitment to meet deadlines II. Critical Qualities / Characteristics · Pace of implementation and consistency in performance · Willingness to take initiatives and additional responsibilities · Willingness to travel · Commitment and completion factor · Peer respect - establish and maintain cooperative working relationships · Creative and analytical problem solvers with passion for operational excellence · Identify areas of possible process improvements III. Ability to · Multi task in a fast paced environment · Operate in the system with speed and accuracy necessary to meet Amazon standards · Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders · Flexible to work in shifts (including weekends) basis the business requirements and to make calls IV. Operations · Interact with vendors/stakeholders for process setup/clearing blockers in process · Flag possible escalation, dive deep to recommend and implement corrective actions · Flag any
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