SeniorAppliedScientist,AmazonConnect

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. We are looking for a senior audio applied scientist with experience and expertise in speech and audio signal processing, machine learning, automatic speech recognition, and/or natural language processing to work on state-of-the-art solutions for applications including speech enhancement, voice analytics, and real-time transcription of conversational audio. The ideal candidate has collaborated closely with engineering teams to turn business problems and high level ideas into successful feature launches. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive and launching it as a publicly available service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Our team’s charter as part of the Amazon Connect organization is to think big, re-imagine, innovate, and deliver novel, state-of-the-art solutions to audio and video problems. We are interested in all aspects of audio, video, and media technology, and we leverage the latest machine learning and signal processing techniques to surprise and delight our customers. O