Amazon Web Services Australia Pty Ltd
Technology
SeniorAppliedAISolutionsArchitect,AmazonConnect,AWS,AWSAppliedAISolutions
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“Senior Applied AI Solutions Architect, Amazon Connect, AWS, AWS Applied AI Solutions at Amazon Web Services Australia Pty Ltd. Skills: Applied AI, Solutions Architecture, Amazon Connect, Agentic AI. Lead technical discovery sessions. Understand customer business requirements”
What You'll Achieve.
Achieve production-ready outcomes; Move from proof-of-concept to pre-production
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5+ years experience building integrations, Experience with communications protocols and APIs, Experience with complex CCaaS implementations
Nice to Have
Experience working with and presenting to C-level executives, Experience shaping business strategy, Knowledge of presentations and whiteboarding skills
What You'll Do.
Lead technical discovery sessions
Understand customer business requirements
Understand contact center architecture
Understand AI readiness
Translate requirements into solution designs
Create implementation plans
Conduct data readiness assessments
Recommend data remediation
Establish data foundation for AI agent tool use
Design agentic AI solutions
Configure agentic AI solutions
Implement multi-agent orchestration
Implement prompt engineering
Implement model selection
Implement tool integration
Deploy Model Context Protocol servers
Expose customer tools
Architect agent-to-agent communication patterns
Enable multi-agent workflows
Build serverless integrations
Connect AI agents with customer data systems
Connect AI agents with cloud-based data stores
Leverage agentic development environments
Accelerate spec-driven development
Accelerate MCP configuration
Accelerate AI-assisted code generation
Guide customers through AI agent testing
Guide customers through AI agent evaluation
Guide customers through AI agent validation
Create reusable artifacts
How You'll Work.
Team & Collaboration
Pair-program with customer teams; Customer engineering teams
Communication Scope
Presenting to executives; Whiteboarding skills
Full Job Description
The Applied AI Solutions Architecture team within AWS is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. This role is part of the AI Velocity Team, a service-specific approach that assigns dedicated advisory and hands-on development resources directly to customers to achieve production-ready outcomes in weeks instead of months. As an Applied AI Solutions Architect, you will be embedded with customers to help them prepare their Amazon Connect implementations for production by focusing on three pillars of agentic AI: Model Selection: Guiding customers through evaluating and selecting the right foundation models (via Amazon Bedrock) for their contact center use cases, balancing latency, accuracy, cost, and compliance requirements. Prompt Engineering: Designing, testing, and optimizing AI prompts and system instructions for Amazon Connect AI agents, including self-service agents, answer recommendation agents, and custom orchestrator agents. Tooling: Architecting and building the tool integrations (APIs, Lambda functions, data connectors, knowledge bases) that agentic AI systems use to take actions on behalf of customers and agents. This included configuring MCP (Model Context Protocol) servers for standardized tool discovery and invocation, and enabling A2A (Agent-to-Agent) communication patterns for multi-agent orchestration across enterprise systems. A key dimension of this role is Customer Data Readiness. Assessing, preparing, and structuring customer data assets so that AI agents can reliably access, retrieve, and act on the right information. You will help customers evaluate their data landscape, identify gaps, establish data pipelines, and ensure their knowledge bases, CRMs, and backend systems are AI-ready before agents go live. You will work at the intersection of contact center operations and applied AI, helping customers move from proof-of-concept to pre-production for their Amazon
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