Amazon Web Services Australia Pty Ltd
Technology
SeniorAppliedAISolutionsArchitect,AmazonConnect,AWSAppliedAISolutions
“Senior Applied AI Solutions Architect, Amazon Connect, AWS Applied AI Solutions at Amazon Web Services Australia Pty Ltd. Skills: Applied AI, Solutions Architecture, Amazon Connect, Agentic AI. Lead technical discovery sessions. Understand customer business requirements”
What You'll Achieve.
Achieve production-ready outcomes; Move from proof-of-concept to pre-production
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5+ years building integrations, Experience in design, implementation, or consulting in applications and infrastructures, Experience communicating across technical and non-technical audiences, Experience with complex Contact Center as a Service (CCaaS) implementations
Nice to Have
AWS certification, Associate's degree or above, Knowledge of presentations and whiteboarding skills, History of successful technical consulting or architecture engagements
What You'll Do.
Lead technical discovery sessions
Understand customer business requirements
Understand contact center architecture
Understand AI readiness
Translate requirements into solution designs
Create implementation plans
Conduct data readiness assessments
Recommend data remediation
Establish data foundation for AI agent tool use
Design agentic AI solutions
Configure agentic AI solutions
Configure multi-agent orchestration
Configure prompt engineering
Configure model selection
Configure tool integration
Deploy Model Context Protocol (MCP) servers
Expose customer tools
Expose customer data sources
Architect agent-to-agent communication patterns
Enable multi-agent workflows
Build serverless integrations
Connect AI agents with customer data systems
Connect AI agents with cloud-based data stores
Leverage agentic development environments
Accelerate spec-driven development
Accelerate MCP configuration
Accelerate AI-assisted code generation
Guide customers through AI agent testing
Guide customers through AI agent evaluation
Guide customers through AI agent validation
Create reusable artifacts
How You'll Work.
Team & Collaboration
Pair-program with customer teams; Work with engineering teams
Communication Scope
Executive presentations; Whiteboarding skills
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