Amazon Web Services, Inc.
Technology
SeniorAppliedAISolutionsArchitect—AmazonConnect,AppliedAISAAIVT
“Senior Applied AI Solutions Architect — Amazon Connect, Applied AI SA - AIVT at Amazon Web Services, Inc.. Skills: Applied AI, Amazon Connect, Agentic AI, Solutions Architecture. Accelerate customer adoption of Amazon Connect AI capabilities. Prepare Amazon Connect implementations for production”
What You'll Achieve.
Achieve production-ready outcomes in weeks
Industry & Context.
Root cause analysis; Troubleshooting
25-40% travel
What They're Looking For.
Must Have
5+ years experience, 5+ years experience with AWS, 5+ years experience with AI/ML, 5+ years experience with contact center solutions
Nice to Have
Experience with Amazon Connect, Experience with Amazon Bedrock, Experience with MCP servers, Experience with A2A communication patterns
What You'll Do.
Accelerate customer adoption of Amazon Connect AI capabilities
Prepare Amazon Connect implementations for production
Guide customers evaluating foundation models
Architect and build tool integrations
Configure MCP servers
Enable A2A communication patterns
structure customer data assets
Help customers evaluate data landscape
Establish data pipelines
Ensure knowledge bases are AI-ready
Help customers move from proof-of-concept to pre-production
Pair-program with customer teams
Lead technical discovery sessions
Understand business requirements
Understand contact center architecture
Understand AI readiness
Translate findings into actionable plans
Conduct data readiness assessments
structure of customer data
Recommend remediation strategies
Build data foundation for AI agent tool use
Design and configure agentic AI solutions
Integrate tools and actions
Design and deploy MCP servers
Expose customer tools
Enable AI agents to discover capabilities
Enable AI agents to invoke capabilities
Architect Agent-to-Agent communication patterns
Allow AI agents to collaborate
Enable multi-agent workflows
Build serverless integrations
Connect AI agents with customer data systems
Architect secure access patterns to cloud data systems
How You'll Work.
Team & Collaboration
Customer teams; Customer engineering teams
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