Sierra Wireless
Tech / AI / Software
SeniorApplicationsEngineer
“Senior Applications Engineer at Sierra Wireless. Skills: engineering consultation, technical support, customer-facing, cellular/wireless platform/device design or support, embedded Linux, C++, C programming, wireless communication systems, telecom environment, wireless network architecture, IoT solutions. providing engineering consultation and technical support to customers and trusted partners. integrating Sierra Wireless WWAN modules”
Industry & Context.
resolve complex customer issues; replicate, debug, and determine the root cause of issues; debugging skills combined with creativity will enable you to achieve a deep understanding of the root cause of complex issues; decipher complex system-level issues to specific root causes by identifying means to replicate and debug issues
Ability to travel to customer sites as needed.
What They're Looking For.
Must Have
bachelor’s degree in electrical engineering, computer software engineering or equivalent, 3-5 years of experience in software development, application development, programming, or related roles, Understanding and in-depth knowledge of various wireless technologies (LPWA (CAT-M1/NB1), LTE/4G, 5G is mandatory.), Past customer-facing & cellular/wireless platform/device design or support experience
Nice to Have
Experience in embedded Linux is a must, software development using C++ and C programming is a plus, Outstanding verbal & written communication skills., capability to initiate collaboration and bring together various engineering disciplines to resolve complex issues., Knowledge of wireless communication systems and associated carrier certification requirements is a plus., Previous experience in product design and technology integration is an asset with the ability to decipher complex system-level issues to specific root causes by identifying means to replicate and debug issues., A good understanding of product development functional knowledge of hardware and software, and RF is an asset., Knowledge of the telecom environment, wireless network architecture, and IoT solutions is a plus., Previous Technical Account Management experience is a plus.
What You'll Do.
providing engineering consultation and technical support to customers and trusted partners
integrating Sierra Wireless WWAN modules
helping commercialize a variety of customer platforms
offering technical leadership in supporting and facilitating all aspects of support and services that customers may need to successfully launch products in their desired markets
lead efforts to resolve complex customer issues
Serving as the primary technical liaison with the customer
build trust and relationships to ensure excellent customer experience
Identify methods to understand use cases
and determine the root cause of issues
achieve a deep understanding of the root cause of complex issues and consider expeditious solutions with long- and short-term goals in mind
ensure timely and accurate responses
ultimately resulting in satisfactory customer acceptance of technical resolutions
align customer design requirements with Semtech product feature sets
architecting solutions and proposals to meet customer application needs
acquire a complete understanding of customer use cases and grasp end-user application architecture to instill product improvements into development teams
Document unique solutions and resolutions to contribute to the company's knowledge base
or technical note publications
How You'll Work.
Team & Collaboration
utilize and influence various disciplines and cross-functional teams internally and externally to accomplish goals; initiate collaboration and bring together various engineering disciplines to resolve complex issues
Communication Scope
customer management and communication skills; timely and accurate responses; Outstanding verbal & written communication skills.
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