Outreach
Business Systems
SeniorApplicationsAdministrator
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Applications Administrator at Outreach. Skills: administration of billing, cash application, and pricing catalogue stack, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Oversee the administration, configuration, and optimization of our billing, cash application, and pricing catalogue stack. Oversee the configuration, installation, and management of several enterprise applications, supporting various business pa”
What You'll Achieve.
ensure that applications run efficiently, securely, and are aligned with business needs; greater return on investment for purchased software; prevent unnecessary access to applications; smooth contract cycle
Industry & Context.
Excellent problem-solving abilities; critical thinking skills; troubleshoot complex application issues; Resolve technical problems quickly
What They're Looking For.
Must Have
Minimum of 5 years of experience as an Applications Administrator or in a similar role, Extensive hands-on experience with billing platforms, pricing catalogues, and cash application, Familiarity with the quote-to-cash process, including invoicing, collections, and revenue recognition, Proven track record of supporting, optimizing, and troubleshooting complex software, knowledge of application workflows, identity management, and administrative UIs, Familiarity with cloud technologies, authentication protocols, and integration processes, Excellent problem-solving abilities and critical thinking skills, communication skills, both written and verbal, with the ability to interact effectively with technical and non-technical stakeholders, Ability to work under pressure and manage multiple priorities, Leadership and mentoring abilities to guide junior staff and promote best practices
Nice to Have
Zuora Billing, Salesforce RCA and/or CPQ, SAP Billing and/or Zuora Revenue is a plus, Some basic understanding of scripting languages (SQL, JavaScript, HTML, Apex) are a bonus but not required
What You'll Do.
Oversee the administration
and optimization of our billing
and pricing catalogue stack
Oversee the configuration
and management of several enterprise applications
supporting various business partners
Upgrade software to the latest specifications
Maintain key workflows
Fix issues autonomously for applications you own
Provide expert-level support and troubleshoot for complex application issues
Resolve technical problems quickly
with minimal need for external support
Help engineering teams to set up API integrations and document their connections
Seek areas of automation with connected systems to reduce manual workflows
Ensure applications and access keys adhere to company security policies
Flag any concerns for compliance and liaise with the security team for system best practices
Perform regular seat audits and deprovision users to prevent unnecessary access to applications
Create and maintain clear and comprehensive documentation for all applications
Develop and deliver regular reports on application health
historical performance
and roadmap opportunities
Effectively communicate at all stages of troubleshooting
and deployment with Business Partners surrounding submitted cases
Work closely with partners and project teams to consult on the best use cases for systems and offer guidance were possible on development in the business requirements
Provide training and mentorship to junior team members and end-users
Work with application vendors and partners during renewal to ensure a smooth contract cycle
Help perform software evaluations for new business needs and recommend consolidation efforts were possible
Constantly evaluate competitors in the space to ensure we have a best-in-class tool stack
How You'll Work.
Team & Collaboration
work closely with cross-functional teams; Help engineering teams to set up API integrations; liaise with the security team; Work closely with partners and project teams; Provide training and mentorship to junior team members and end-users; Work with application vendors and partners
Communication Scope
communication skills, both written and verbal; ability to interact effectively with technical and non-technical stakeholders; Effectively communicate at all stages of troubleshooting, resolution, and deployment with Business Partners surrounding submitted cases
Full Job Description
## Description About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. The Role: We are seeking an experienced and highly skilled Senior Applications Administrator to join our enterprise applications team. The ideal candidate will be responsible for overseeing the administration, configuration, and optimization of our billing, cash application, and pricing catalogue stack. You will work closely with cross-functional teams to ensure that applications run efficiently, securely, and are aligned with business needs. This role is focused on supporting our billing and revenue operations; helping our finance and go-to-market department navigate the pricing catalogue as well as the cash application process. You'll have the opportunity to go deep on our core billing stack, but willingness to understand and perform across various applications will be critical to success. Your Daily Adventures Will Include: Oversee the configuration, installation, and management of several enterprise applications, supporting various business partners. Upgrade software to the latest specifications, maintain key workflows, and fix issues autonomously for applications you own. Proactively recommend areas of opportunity that will lead to greater return on investment for purchased software. Provide expert-level support and troubleshoot for complex
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