SeniorApplicationSupportSpecialist

**_Job Family_ :** Business Systems Analysis ** _Travel Required_ :** Up to 10% **_Clearance Required_ :** Ability to Obtain Public Trust ** _What You Will Do:_** * Provide Tier III / advanced production support for complex enterprise applications, including .NET systems, Appian platforms, and microservices-based architectures. * Serve as a subject matter expert (SME) for application support activities, leading troubleshooting and resolution of critical incidents and outages * Perform deep-dive root cause analysis and implement long-term fixes for recurring issues. * Monitor application performance, logs, and system metrics to ensure availability, scalability, and reliability. * Lead coordination across development, DevOps, infrastructure, and security teams to resolve complex cross-system issues. * Support and oversee application deployments, releases, patches, and environment stability activities. * Develop and maintain technical documentation, including operations manuals, runbooks, and knowledge base articles. * Support and mentor junior and mid-level team members, providing technical guidance and knowledge transfer. * Engage with stakeholders and users to communicate status, impacts, and resolutions effectively. * Identify and implement process improvements, automation opportunities, and best practices for application support. * Ensure adherence to service management processes (incident, problem, change management). * Continuously evaluate and adopt modern tools, monitoring solutions, and emerging technologies to enhance support capabilities. **_What You Will Need:_** * Eight (8) years of relevant application support experience. * Bachelor’s degree (BA/BS) in Information Technology, Computer Science, or related field. * Master’s degree may substitute for additional years of experience as allowed under contract guidance. * Ability to work independently with minimal supervision in complex environments. * Strong analytical and advanced troubleshooting/problem-solv