Barclays
Investment Banking
SeniorApplicationSupportEngineer-AVP
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Application Support Engineer - AVP at Barclays. Skills: Application Support, Investment Banking, Databases, Operating Systems. Monitor and maintain technology infrastructure. Resolve complex technical issues”
What You'll Achieve.
Minimising disruption to operations; Improve the service to customers and stakeholders; Ensure optimal performance; Maintain stability; Drive efficiency; Deliver on work that impacts the whole business function; Deliver to a consistently excellent standard; Meet required outcomes; Strengthen controls; Achievement of the objectives of the organisation sub-function; Ensure unapparelled customer experiences; Ensure stability, supportability and deployment efficiency is delivered; Build and maintaining a culture of operational and technical excellence; Increase business value
Industry & Context.
Resolve more complex technical issues; Analysis of system logs, error messages and user reports; identify the root causes; providing a resolution; solving problems creatively and effectively; Consult on complex providing advice; support the resolution of escalated issues
Early morning APAC hours, On call work, Rotating on-call coverage plan, Legal Right to Work in Hong Kong
What They're Looking For.
Must Have
Application Support in an Investment Banking environment, structured and/or unstructured databases like Oracle, MSSQL, MongoDB, Linux/Unix /Windows operating systems, Scripting technologies like (one or more) Python, Shell, Java, PHP, SQL, etc., scheduling tools like Autosys or others, monitoring tools like ITRS Geneos, AppDynamics, Splunk, ELK etc., ITIL practices, Srong verbal and written communication skills, Flexible to work in early or late APAC hours, Flexible to work during weekends for any on call work
Nice to Have
Can be fully independent, Knowledge of IB Business – clear understanding of trade lifecycle with special focus on basic understanding of Position Management, Settlements, Confirmations, Recon and Reporting flows, Integration technologies like – Solace/MQ/Kafka, Knowledge of ITRS Geneos including deployment of netprobes and configuration of enhanced application monitoring, Effective communicator who can demonstrate influencing skills, Track record of delivering continuous service improvement, Proven ability of high performance under pressure with tight deadlines and challenging constraints
What You'll Do.
Monitor and maintain technology infrastructure
Resolve complex technical issues
Minimize disruption to operations
Provide technical support for service management
Develop support model and service offering
Execute preventative maintenance tasks
Utilize monitoring tools/metrics
and address potential issues
Ensure optimal performance
Maintain knowledge base
Document resolved cases
Fix or replace faulty hardware
Apply configuration changes
Monitoring enhancements
Business continuity management
Front office specific support
Stakeholder management
Identify and remediate risks
Raise service impacting risks
Assess support activities
Implement automations
Tune monitoring tools
Liaise with Business users
Liaise with IT counterparts
Liaise with development teams
Take ownership of issues
Improve quality of systems and service
Increase business value
Capacity and performance management
Monitoring initiatives
Infrastructure upgrades
Ensure compliance with regulatory requirements
How You'll Work.
Team & Collaboration
Collaborate closely with other functions/ business divisions; Lead a team performing complex tasks; Guide team members through structured assignments; Identify need for inclusion of other specializations; Collaborate with other areas of work; Work with Development leads; Work with Project Managers; Work with Business analysts; Liaise with senior leads in Front-Office, Operations, Compliance, Risk and Control, Production Performance, Incident, Problem and Change
Communication Scope
Srong verbal and written communication skills; Communicate complex information; Influence or convince stakeholders
Process & Methodology
Undertake projects, Capacity and performance management, Monitoring initiatives, Infrastructure upgrades, Web based tools, Reporting, Documentation
Full Job Description
# **Job Description** **Purpose of the role** To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. **Accountabilities** * Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. * Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. * Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. * Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. * Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. * Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. * Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. **Assistant Vice President Expectations** * To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. * Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole
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