PVH
fashion
SeniorApplicationSupportAnalyst
“Senior Application Support Analyst at PVH. Skills: Level 3 process and technical support, business process improvement, application design and integration, corporate application, integration, and reporting technologies, data and application architecture, master data management, governance. Provide Level 3 process and technical support for support desk requests, complex business issues, integration with other applications and escalated issues in a timely manner. Deliver business transformation pr”
What You'll Achieve.
Deliver business transformation programs on-time, within agreed scope and budget
Industry & Context.
Provide Level 3 process and technical support for support desk requests, complex business issues, integration with other applications and escalated issues in a timely manner, including developing, testing, validating and executing potential workarounds, bug fixes and enhancements; resolving Key Design Decisions (KDDs) and open issues/risks
14-month fixed term position
What They're Looking For.
Must Have
3+ years’ experience in a minimum Level 2 business/application analyst or similar role, Minimum of 3 years’ experience in business process improvement, application design and integration with other applications, Sound business and technical knowledge of corporate application, integration, and reporting technologies, data and application architecture, master data management, and governance, technical competency on APIs, SQL, and developing application architecture landscapes, Previous experience of Aptos / SAP ERP, E-Commerce solutions (Adobe Commerce, Salesforce Commerce Cloud & PIM solutions), Qlik reporting systems, OMS (Order Management Systems)
Nice to Have
proven experience working in apparel / fashion industry, E-Commerce, and omni-channel businesses, Experience with MarTech solutions and integration tools would be highly regarded
What You'll Do.
Provide Level 3 process and technical support for support desk requests
complex business issues
integration with other applications and escalated issues in a timely manner
Deliver business transformation programs on-time
within agreed scope and budget
Managing business process project portfolios and resolving Key Design Decisions (KDDs) and open issues/risks
Lead and facilitate key business activities including business requirements
capability design reviews
document current and future state processes
user acceptance testing
business readiness adoption
and training business users
Undertake a mentoring role to promote and support IT tools and methodologies
including identifying new functionality and benefits of new or upgraded software platforms
and make business process improvement recommendations
Develop project scopes and objectives by involving and collaborating with all relevant stakeholders locally and internationally
Facilitate the process to prioritise strategic and operational system projects as required to support the PVH ANZ business
Use appropriate verification techniques to manage changes in project scope
How You'll Work.
Team & Collaboration
involving and collaborating with all relevant stakeholders locally and internationally
Communication Scope
training business users
Process & Methodology
Deliver business transformation programs on-time, within agreed scope and budget, Managing business process project portfolios, resolving Key Design Decisions (KDDs) and open issues/risks, Develop project scopes and objectives, Facilitate the process to prioritise strategic and operational system projects, Use appropriate verification techniques to manage changes in project scope, schedule, and costs
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