Duck Creek Technologies
Property and Casualty (P&C) insurance
SeniorApplicationSupportAnalyst
Neural analysis suggests this role is
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“Senior Application Support Analyst at Duck Creek Technologies. Skills: Application support, Duck Creek applications, Troubleshooting, SQL. Provide expert-level support for Duck Creek applications. Ensure timely resolution of technical issues”
What You'll Achieve.
Ensure smooth operation of Duck Creek applications; Ensure optimal performance of Duck Creek applications; Deliver expert-level support; Implement solutions that meet client needs; Optimize system functionality; Optimize user experience; Support efficient application support processes; Drive timely and effective resolutions; Ensure seamless integration; Build a high-performing support team; Enhance Duck Creek application support services; Achieve shared goals; Drive growth and operational excellence
Industry & Context.
Analytical and problem-solving skills; Meticulous attention to detail; Proactive approach to identifying and resolving issues; Problem-solving strategies; Critical thinking
Reside within reasonable proximity to Mumbai, India, AI tools not permitted during interviews
What They're Looking For.
Must Have
3+ years of experience in application support or a related role, Troubleshooting experience, Proficiency in SQL, Proficiency in XML, Proficiency in Java, Proficiency in .Net, Proficiency in C#, Experience with ITIL framework or other best practices for IT service management, Familiarity with CRM systems, Familiarity with case management tools, Familiarity with support-related software
Nice to Have
Familiarity with ServiceNow, Familiarity with Salesforce, Familiarity with Jira Service Desk, Familiarity with Agile methodologies in the context of support operations
What You'll Do.
Provide expert-level support for Duck Creek applications
Ensure timely resolution of technical issues
Minimize disruption to client operations
End to end ownership of client reported issues
Configure Duck Creek applications
Align applications with business processes
Monitor application performance
Identify areas for improvement
Implement enhancements
Develop and maintain documentation
Coordinate with product teams
Coordinate with external vendors
Escalate and resolve complex technical issues
Participate in testing and deployment
Provide training and mentorship
Stay abreast of industry trends
Incorporate innovative solutions
Foster relationships with clients
Ensure client satisfaction
How You'll Work.
Team & Collaboration
Collaborate with internal teams; Collaborate with external stakeholders; Collaborate with cross-functional teams; Collaborate with Duck Creek product teams; Collaborate with external vendors; Collaborate with junior support analysts; Participate in in-person collaboration moments; Work collaboratively in a fast-paced environment; Interact with technical and non-technical stakeholders
Communication Scope
Excellent communication skills (verbal and written); Effectively interact with stakeholders
Process & Methodology
Manage multiple priorities and deadlines
Full Job Description
TITLE Senior Application Support Analyst WHO WE ARE Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) insurance industry. Our modern SaaS platform enables insurers to run agile, cloud-based operations and deliver better customer experiences. Duck Creek is a flexible-first company, offering employees autonomy in how they manage their work. As part of our Flying Together approach, we are thoughtfully increasing opportunities for in-person collaboration by focusing on hiring in designated locations. This role is aligned to a specific location, and you’ll partner with your leader to participate in meaningful in-person moments that support team connection and collaboration. ABOUT VISTA Duck Creek Technologies is a portfolio company of Vista Equity Partners, a global investment firm that partners with mission-critical enterprise software and technology-enabled businesses to drive growth and operational excellence. As part of a Vista portfolio company, you’ll work in an environment backed by deep expertise, long-term investment, and a strong commitment to building market-leading businesses and meaningful careers. POSITION OVERVIEW As a Senior Application Support Analyst, you will play a crucial role in ensuring the smooth operation and optimal performance of our Duck Creek applications, which are essential for our clients' insurance operations. You will collaborate closely with internal teams and external stakeholders to deliver expert-level support, troubleshoot issues, and implement solutions that meet the unique needs of our clients in the insurance sector. WHAT YOU’LL DO * Provide expert-level support for Duck Creek applications, including Duck Creek Policy, Billing, and Claims systems, ensuring timely resolution of technical issues and minimizing disruption to our clients' operations. * End to end ownership of client reported issues to resolution. * Collaborate with cross-functional teams to understand
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