ZEISS

SeniorApplicationSpecialist

Shanghai, China FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Application Specialist at ZEISS. Skills: Technical Consultation, Application Support, Market Research, Technical Training. Provide expert technical consultation. Design and demonstrate customized micro-CT solutions”

What You'll Achieve.

Facilitating business acquisition; Enhance customer satisfaction and loyalty; Inform product iteration and R&D

Industry & Context.

Problems you'll solve

tackling complex application challenges

What They're Looking For.

Must Have

Master’s degree or above in material science, semiconductor and electronics related descipline, Minimum 3 years of marketing experience or pre-sales technical support mixed experience, Solid understanding of micro-CT / X-ray 3D imaging principles, operation, image processing, and data analysis, Excellent communication and presentation skills, analytical and problem-solving abilities, Exceptional learning agility and innovative mindset

Nice to Have

CT/FIBSEM experience is a plus, Prior experience in a customer-facing technical support, applications scientist, or related R&D role is preferred

What You'll Do.

Provide expert technical consultation

Design and demonstrate customized micro-CT solutions

Conduct comprehensive client training

Deliver technical troubleshooting and support

Conduct market research

Develop innovative application solutions

Develop technical whitepapers

Gather and analyze application feedback

Provide product and application training

How You'll Work.

Team & Collaboration

Elevate the overall technical competency of the organization

Communication Scope

articulate complex technical concepts to clients and colleagues with diverse backgrounds

Full Job Description

* **Pre-Sales Technical Support** : Deeply understand client needs (spanning diverse fields such as materials science, life sciences, geology/archaeology, and electronics manufacturing) to provide expert technical consultation. Design and demonstrate customized micro-CT solutions that precisely address client pain points, facilitating business acquisition and project success. * **Post-Sales Application Support** : Conduct comprehensive client training to ensure optimal utilization of equipment. Deliver timely, professional technical troubleshooting and remote/on-site application support. Build long-term client trust and enhance customer satisfaction and loyalty. * **Market Development & Solution Innovation**: Proactively conduct market research based on our product portfolio's technical strengths to identify and develop new application fields and market directions. Spearhead the creation of innovative application solutions for novel scenarios and unmet needs. Develop technical whitepapers, case studies, and promotional materials. * **Technical Enablement & Knowledge Management**: Gather and analyze frontline application feedback to inform product iteration and R&D. Serve as an internal technical knowledge hub, providing ongoing product and application training to sales and marketing teams to elevate the overall technical competency of the organization. * Master’s degree or above in material science, semiconductor and electronics related descipline. Minimum 3 years of marketing experience or pre-sales technical support mixed experience, CT/FIBSEM experience is a plus * Solid understanding of micro-CT / X-ray 3D imaging principles, operation, image processing, and data analysis. * Excellent communication and presentation skills, with the ability to clearly articulate complex technical concepts to clients and colleagues with diverse backgrounds. * Strong analytical and problem-solving abilities for tackling complex application challenges. * Exceptional learning agility

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