3Pillar Global
Product Development
SeniorApplicationEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Application Engineer at 3Pillar Global. Skills: Application Support, Banking Domain, SQL. Manage and resolve technical support tickets. Write Unix/Linux/Windows commands”
Industry & Context.
Resolve technical support tickets; Troubleshoot network problems; Troubleshoot database problems; Troubleshoot software problems
What They're Looking For.
Must Have
5+ Yrs of Exp, Banking Domain Applications, Support Engineer, L1 & L2, Unix/Linux/Windows commands, ITIL process, ServiceNow
Nice to Have
Banking Application, SQL query, Command Prompt
What You'll Do.
Manage and resolve technical support tickets
Write Unix/Linux/Windows commands
Test product-level functionality
Manage software upgrades
Troubleshoot network problems
Troubleshoot database problems
Troubleshoot software problems
Configure system settings
Execute integration testing
Execute acceptance testing
Create rules using SQL query
Data transfer mappings using SQL query
Manage setup of technical environment
How You'll Work.
Team & Collaboration
Partner with the Business; Partner with Vendor team; Work with Help Desk personnel
Communication Scope
Facilitate effective and proactive communications
Full Job Description
## Description Embark on an exciting journey into the realm of product development with 3Pillar! We extend an invitation for you to join our team and gear up for a thrilling adventure. At 3Pillar, our focus is on crafting cutting-edge technologies that revolutionize industries. Role: Sr. Production/Application Support Engineer Location: Egmore, Chennai- 600002 Work from office ## Description Should have worked as Support Engineer for more than 5 years in Banking Domain Applications/Production Manage and resolve technical support tickets of L1 & L2 Partner with the Business and Vendor team to prioritize support tickets. Write Unix/Linux/Windows commands Facilitate effective and proactive communications with both internal and external customers. Test product-level functionality and new releases. Identify and communicate areas for improvement. Serve as the technical expert for Banking Application. Manage software upgrades on scheduled dates. Serve as a primary contact for our client's IT department. Troubleshoot network, database, and software problems for client implementations. Configure system settings and options, and execute unit/integration/acceptance testing. Create rules and data transfer mappings using SQL query. Select, update, and insert SQL queries for generating reports and databases. Data definition, data manipulation, data control, and transactional control Administration, including creating and restoring SQL backups Knowledge of using Command Prompt and its commands. Present technical overview of software applications and technical requirements to clients when planning upgrades. Manage setup of technical environment for hosted clients. Should have knowledge on ITIL process and tools like ServiceNow Work with Help Desk personnel to resolve client installation issues. ## Additional Information Regards Rajan Paul(Linkedin ID) 3Pillar Global
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