Ferguson
Residential Building and Remodel
SeniorApplianceInstallationAssociate
“Senior Appliance Installation Associate at Ferguson. Skills: installation, customer service, leadership, problem-solving. Deliver, install, and remove a wide variety of appliances in commercial and residential settings. Ensure the quality and completion of installations are achieved”
What You'll Achieve.
ensure the quality and completion of installations are achieved; promote customer retention
Industry & Context.
problem solving skills; creative problem-solver
Must be at least 21 years of age, Possession of a DOT Medical Card or the ability to obtain a DOT Medical Card, With the assistance of lifting equipment such as stair climber, oven lifts, and/or air sled, the ability to lift 70+ pound objects frequently and 90+ pound objects occasionally, Pre-employment drug and background screening required
What They're Looking For.
Must Have
2+ years of installation experience working with high-end luxury appliances is required (including Sub-Zero, Wolf, Miele, Genair, Thermador), Valid state issued license is required, Must be at least 21 years of age, Possession of a DOT Medical Card or the ability to obtain a DOT Medical Card
Nice to Have
Proven leadership experience preferred, LMS license helpful but not required, Ability to read and understand product specifications and project plans is highly preferred
What You'll Do.
and remove a wide variety of appliances in commercial and residential settings
Ensure the quality and completion of installations are achieved
Act as a resource to sales associates during the quotation process and after the sale
Provide support to the other installation teams
Observe installations and provide feedback as part of the installers ongoing training
Help resolve claims and customer issues
Maintain parts storage areas in the warehouses
including organization
and placing replenishment orders
Maintain accountability for the cleanliness and organization of the company trucks
Act as a liaison between the shipping and picking leadership in the warehouse and communicate long term needs to Area Installation Manager
Perform pre-installation and post-installation inspections of jobs and effectively engage with builders to create a rapport and to promote customer retention
Partner with Area Installation Manager to implement constructive ideas for improvement of the program
Use 3rd party software applications to enter data
and build Project Master sheets when needed
Be responsible for providing driver duties and responsibilities
How You'll Work.
Team & Collaboration
Provide support to the other installation teams; Act as a liaison between the shipping and picking leadership in the warehouse and communicate long term needs to Area Installation Manager; Act as a go to resource for fellow installers, sales associates, and customers
Communication Scope
Excellent customer service and communication skills
Process & Methodology
coordinate and prioritize work
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