SeniorAnalyst-UMR&Escalations

At ING, we’re more than just a bank. We’re here to make life simpler and more rewarding for our customers and our people. We believe banking should be seamless in the background, freeing people up to focus on what really matters to them We’re looking for a **Senior Analyst – UMR & Escalations **to join our KYC Operations team. In this role, you’ll play a key part in protecting the bank and our customers by investigating unusual activity and identifying potential financial crime risks. You’ll bring curiosity, analytical thinking, and sound judgement to assess complex cases and determine appropriate escalation pathways. This is a**permanent** role based in **Sydney.** **What you’ll do** * Conduct risk-based investigations into unusual transactions and customer behaviour across ING. * Analyse customer data and activity to determine whether behaviour aligns with known profiles and expected patterns. * Apply AML/CTF and Financial Economic Crime (FEC) knowledge to assess suspicion and recommend escalation where appropriate. * Document investigations thoroughly, ensuring all findings, evidence, and decisions meet ING standards. * Partner with internal teams to support Suspicious Matter Report (SMR) preparation and submission. * Contribute to continuous improvement initiatives, helping refine processes and uplift investigation quality. **What we’re looking for** * Experience in transaction monitoring, AML/CTF investigations, or financial crime within banking or financial services. * Strong analytical skills, with the ability to interpret complex data and make risk-based decisions. * Sound knowledge of regulatory frameworks and financial crime compliance requirements. * Excellent attention to detail and ability to produce clear, well-structured documentation. * Strong communication skills, with the ability to collaborate and influence stakeholders. * A proactive mindset, with the confidence to challenge, question, and improve existing processes. **What’s in it for you?** * D