Roblox
SeniorAnalyst,ToolsandSystemsAdministrator
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“Senior Analyst, Tools and Systems Administrator at Roblox. Skills: tools and systems administration, end-user support, application implementation. Administer and configure applications. Analyze and translate business requirements”
What You'll Achieve.
build a premier suite of agent tooling; delivering exceptional customer service; ensuring all incident management protocols are diligently followed; process improvements that enhance operational efficiencies
Industry & Context.
resolve ad-hoc tickets; resolve tool-related issues; investigate large, ambiguous problems; measure solutions; mitigate emerging risks; anticipate potential problems; take decisive action to solve them autonomously
What They're Looking For.
Must Have
7+ years of experience in tools and systems administration, 2+ years of experience with CRM, IVR, LMS, Knowledge Management tools, live channel support systems, integrations, and database administration, 2+ years of experience owning the end-to-end implementation, instrumentation, and integration of front and back-office applications, The ability to use data to identify and lead decision-making for process improvements that enhance operational efficiencies, Experience collaborating and communicating technical information clearly to management, product development teams, and both technical and non-technical users, Leveraged AI / LLM based tools to solve complex problems
What You'll Do.
Administer and configure applications
Analyze and translate business requirements
Support vendor team onboarding
Respond to and resolve ad-hoc tickets
Collaborate with global operational teams
and resolve tool-related issues
Maintain detailed documentation
Provide regular reports
How You'll Work.
Team & Collaboration
coordinating with operations teams; Support vendor team onboarding and off-boarding; Respond to and resolve ad-hoc tickets from internal and vendor facing teams; collaborating with global operational teams; Work proactively with internal and external teams; Experience collaborating and communicating technical information clearly to management, product development teams, and both technical and non-technical users; work effectively as part of a global team
Communication Scope
communicating technical information clearly
Full Job Description
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are seeking a highly motivated Senior Analyst, Tools and Systems Administrator to manage the implementation and innovation of tooling initiatives across our Operations teams. In this role, you will join a growing team of administrative, incident management and product support teams in India, providing comprehensive tools and admin support to our global operations teams. You will help build a premier suite of agent tooling by managing systematic changes, identifying improvements, and delivering exceptional customer service. You Will: Administer and configure applications to support 24/7 operations, including Zendesk, Absorb, Qualtrics, JIRA and other 3rd party and internally developed tools. Analyze and translate business requirements into technical requirements, coordinating with operations teams to evaluate new functionality and implement tooling. Support vendor team onboarding and off-boarding, including account creation, access provisioning, and the setup and troubleshooting of provisioned tools. Respond to and resolve ad-hoc tickets from internal and vendor facing teams via Jira, while monitoring Slack pings, emails, and collaborating with global operational teams. Work proactively with internal
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