Roblox
SeniorAnalyst,ToolsandSystemsAdministrator
“Senior Analyst, Tools and Systems Administrator at Roblox. Skills: tools and systems administration, end-user support, application implementation. Administer and configure applications. Analyze and translate business requirements”
What You'll Achieve.
build a premier suite of agent tooling; delivering exceptional customer service; ensuring all incident management protocols are diligently followed; process improvements that enhance operational efficiencies
Industry & Context.
resolve ad-hoc tickets; resolve tool-related issues; investigate large, ambiguous problems; measure solutions; mitigate emerging risks; anticipate potential problems; take decisive action to solve them autonomously
What They're Looking For.
Must Have
7+ years of experience in tools and systems administration, 2+ years of experience with CRM, IVR, LMS, Knowledge Management tools, live channel support systems, integrations, and database administration, 2+ years of experience owning the end-to-end implementation, instrumentation, and integration of front and back-office applications, The ability to use data to identify and lead decision-making for process improvements that enhance operational efficiencies, Experience collaborating and communicating technical information clearly to management, product development teams, and both technical and non-technical users, Leveraged AI / LLM based tools to solve complex problems
What You'll Do.
Administer and configure applications
Analyze and translate business requirements
Support vendor team onboarding
Respond to and resolve ad-hoc tickets
Collaborate with global operational teams
and resolve tool-related issues
Maintain detailed documentation
Provide regular reports
How You'll Work.
Team & Collaboration
coordinating with operations teams; Support vendor team onboarding and off-boarding; Respond to and resolve ad-hoc tickets from internal and vendor facing teams; collaborating with global operational teams; Work proactively with internal and external teams; Experience collaborating and communicating technical information clearly to management, product development teams, and both technical and non-technical users; work effectively as part of a global team
Communication Scope
communicating technical information clearly
Applying for this Senior Analyst, Tools and Systems Administrator role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Roblox?
Real rants from real employees. Read before you apply.