SeniorAnalyst,TechnologyAccountManagement

**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Senior Analyst, Technology Account Management ### Senior Analyst, Technology Account Management Location: Singapore Role Overview We are looking for an experienced Senior Analyst, Technology Account Management (TAM) to support key customer relationships and ensure successful delivery and ongoing operation of technology solutions in Singapore. This role is ideal for a seasoned individual contributor who combines strong technical knowledge with customer engagement skills and enjoys working cross-functionally to solve problems and improve customer outcomes. As a Senior Analyst, you will play a critical role in executing projects, supporting operational excellence, and guiding customers through their technology journeys. You will also support and mentor junior team members while contributing to continuous improvement across the Technology Account Management function. Key Responsibilities Customer & Technology Relationship Management • Support the end-to-end technology and operational relationship with assigned customers in Singapore and the region. • Act as a trusted partner by understanding customer environments, business priorities, and operational needs. • Collaborate with Sales and Customer Success teams to ensure effective service delivery and high customer satisfaction. Operational Execution & Issue Resolution • Independently execute key elements of projects and processes within the Technology Account Management function. • Track and