NBCUniversal
Media
SeniorAnalyst,TechEx|AnalysteSenior,TechEx
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Analyst, TechEx | Analyste Senior, TechEx at NBCUniversal. Skills: Service delivery, Operational tasks, Process improvement. Provide advanced deskside support. Provide remote support”
What You'll Achieve.
Ensure timely resolution; Deliver results
Industry & Context.
Troubleshooting; Root cause analysis; Analyze complex issues; Identify root causes; Recommend solutions
Minimum four days in office
What They're Looking For.
Must Have
Advanced deskside support, Remote support, Independent analysis, Judgment, Timely resolution, Provision user accounts, Configure IT platforms, Administer IT platforms, Manage operational tasks, Manage operational processes, Internal tooling, Partner with engineering, Design workflows, Transition activities, Scalable workflows, Accurate documentation, Procedure documentation, Task execution documentation, Continuous improvement, Process refinement, Oversee onboarding, Oversee offboarding, Troubleshooting skills, Customer-first mindset, Ownership of service operations, Active Directory, Exchange, Microsoft 365, Analyze complex issues, Identify root causes, Recommend solutions, Follow procedures, Execute tasks accurately, Rigor, Attention to detail, Autonomous service requests, Critical thinking, Decision making, Work autonomously, Manage priorities, Deliver results, Organizational skills, Time management, Fast-paced environment, French proficiency, English proficiency
Nice to Have
Adapt quickly to new tools, Adapt quickly to new technologies, Adapt quickly to new processes, Cross-functional collaboration, Engineering team collaboration, Infrastructure team collaboration
What You'll Do.
Provide advanced deskside support
Provide remote support
Ensure timely resolution
Provision user accounts
Provision service resources
Configure IT platforms
Administer IT platforms
Manage operational tasks
Manage operational processes
Partner with engineering teams
Design scalable workflows
Transition recurring activities
Maintain accurate documentation
Document task execution
Contribute to continuous improvement
Oversee technical onboarding
Oversee technical offboarding
How You'll Work.
Team & Collaboration
Partner with engineering teams; Cross-functional collaboration
Full Job Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. NBCUniversal est l’une des principales entreprises mondiales de médias et de divertissement. Nous créons du contenu de calibre mondial, que nous distribuons à travers notre portefeuille de cinéma, de télévision et de diffusion en continu, et que nous faisons vivre par le biais de nos destinations de parcs thématiques mondiaux, de nos produits de consommation et de nos expériences. Nous détenons et exploitons des marques de divertissement et d’information de premier plan, notamment NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations,
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