Takeda

Healthcare

SeniorAnalyst-TechOpsandSupport-R&DVeevaVaultCoE

₹18–28L ~AI est. India FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Analyst -Tech Ops and Support - R&D Veeva Vault CoE at Takeda. Skills: Application maintenance, System administration, User support. Monitor application systems. Maintain application systems”

Industry & Context.

Healthcare
Problems you'll solve

Problem-solving skills

What They're Looking For.

Must Have

Bachelor's degree in Computer Science, 6+ years of experience in application support, Experience with enterprise software applications, Experience with databases, Experience with operating systems

Nice to Have

Veeva certifications

What You'll Do.

Monitor application systems

Maintain application systems

Provide Level 2 support

Provide Level 3 support

Diagnose application issues

Resolve application issues

Provide technical support

Monitor application performance

Monitor application availability

Identify potential issues

Resolve potential issues

Perform routine maintenance

Document support procedures

Maintain troubleshooting guides

Maintain knowledge base articles

Manage application servers

Maintain application servers

Implement security measures

Monitor security measures

Configure system settings

Optimize system settings

Execute system upgrades

Plan system migrations

Execute system migrations

Enforce access control policies

Set up role-based access

Review user permissions

Respond to security incidents

Conduct security audits

Address vulnerabilities

Provide user training

Support users on security

Address user-related security issues

Monitor application interfaces

Resolve interface issues

Minimize impact on operations

Enhance interface performance

Enhance interface reliability

Document interface configurations

Document troubleshooting steps

Document resolution processes

Utilize monitoring tools

Detect interface disruptions

Address interface disruptions

Coordinate issue investigation

Coordinate issue resolution

Identify recurring issues

Recommend long-term solutions

Provide customer service

Provide guidance on application usage

Provide guidance on best practices

Assist users in utilizing applications

Conduct training sessions

Educate users on functionality

Educate users on best practices

Liaise between users and development

Communicate enhancement requests

Communicate user feedback

Categorize service requests

Resolve common service requests

Perform system configuration changes

Provide clear communication

How You'll Work.

Team & Collaboration

Collaborate with various teams; Collaborate with IT teams; Collaborate with development teams

Communication Scope

Excellent communication

Full Job Description

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s [Privacy Notice](https://jobs.takeda.com/privacynotice) and [Terms of Use](https://www.takeda.com/terms-and-conditions/). I further attest that all information I submit in my employment application is true to the best of my knowledge. ## **Job Description** **Senior Analyst -Tech Ops and Support - R &D Veeva Vault CoE** **The Future Begins Here** At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. **At Takeda’s ICC we Unite in Diversity** Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team. **Objectives/Purpose:** **_OBJECTIVES/PURPOSE :_** The Senior Support Engineer will be responsible for ensuring the smooth operation, maintenance, and enhancement of software applications used by the R&D Veeva Vault CoE. This role requires a blend of technical expertise, problem-solving skills, and excellent communication abilities to provide support to R&D Veeva Vault CoE. The successful candidate will collaborate with various te

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