SeniorAnalyst,HRIT

# _**Are you ready to shape a better tomorrow?**_ AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on. **About the Role** • Perform System administration for AIA Global HRIT Platform • Supporting HRIT Technical Lead & Manager on work assignments. • Able to manage all aspects of the integration, business mapping between Global HRIT Platform and other related systems. • Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned. **Roles & Responsibilities** * Perform system configuration and customization. * Ensure resolution time meeting SLA target. * Manages all assigned Change Requests and deliver according to the target resolution time. * Self-discipline and good deliverables to promote accountability and trust at work. * Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base. * Support Manager in executing proof of concepts (POCs) for new Change Request when necessary. * Provide training with end users in several ASPAC locations if necessary. * Participate in regional project activities with HRIT focus. * Successful system and process integration, efficient SLA driven end-user support and communications. * Delivery of system and business process training for PCR. * Liaises with necessary AIA colleagues or business partners