JLL
Real Estate
SeniorAnalyst-HROperations
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Analyst - HR Operations at JLL. Skills: Workday / ATS specialist, End-to-end recruitment support, Systems administration, First-line query resolution. Provide centralized administrative and operational support. Act as first-line support for TA-related queries”
What You'll Achieve.
Ensuring a seamless experience for candidates, recruiters, and hiring managers; Make a tangible impact on service delivery, compliance, and the effectiveness of talent acquisition operations; Ensure timely and accurate resolution; Maintain accurate recruitment data; Ensure adherence to compliance standards, SOPs, and audit requirements throughout the hiring lifecycle; Ensure smooth onboarding process for applicants; Proper coordination of onboarding activities; Overall performance within recruitment project timelines; Adhere to agreed KPIs, SLAs, and customer service standards
Industry & Context.
First-line query resolution; Resolving Tier 1 TA-related queries; Perform data corrections, transaction rescinds, audits, and system-related requests; Support semi-functional system issues, mass uploads, validations, and data quality checks, escalating complex issues as required; Identify opportunities to improve recruitment workflows, candidate experience, and system utilization; Proactive approach to problem-solving
Flexible on location, with the possibility of remote or hybrid working
What They're Looking For.
Must Have
Proven experience in a fast-paced coordination, administrative, HR, or Talent Acquisition support role, customer service mindset with a focus on candidate and hiring manager experience, Excellent attention to detail and ability to manage high volumes of transactions accurately, written and verbal communication confident interacting with diverse stakeholders, Solid understanding of recruitment operations, offers, onboarding, and compliance fundamentals, Comfortable working with case management tools (e. g. , ServiceNow) and HR process documentation, Advanced proficiency in Microsoft Outlook, Excel, PowerPoint, and Word, Highly organized, resilient, and able to manage competing priorities
Nice to Have
Prior experience working in a shared services or global support environment preferred, Hands-on experience with Workday (ATS or HR modules) or a similar HR/Recruitment system strongly preferred, Fluent in additional languages are an advantage, Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
What You'll Do.
Provide centralized administrative and operational support
Act as first-line support for TA-related queries
Manage TA-related cases through case management tools
Support recruiters with interview scheduling
and track electronic offers
and maintain Right to Work documentation
Partner closely with HR Operations to ensure smooth onboarding
Serve as a Workday / ATS specialist and champion
Maintain accurate recruitment data
Perform data corrections
Support semi-functional system issues
Update related reports
Ensure adherence to compliance standards
Identify opportunities to improve recruitment workflows
Assist with updating SOPs
Participate in regional or global TA initiatives
Perform quality checks on key recruitment transactions
Adhere to agreed KPIs
and customer service standards
Communicate clearly and professionally with stakeholders
Manage multiple priorities while supporting recruiters
How You'll Work.
Team & Collaboration
Act as a key enabler of hiring activity by supporting recruiters; Partner closely with HR Operations to ensure smooth onboarding; Serve as a Workday / ATS specialist and champion, supporting recruiters and hiring managers; Communicate clearly and professionally with stakeholders across EMEA and globally; Manage multiple priorities while supporting recruiters, HR partners, and candidates; Act as a bridge between Talent Acquisition, HR Operations, and system support teams; team player with a collaborative “One JLL” mindset; Willing to learn, share knowledge, and support team success
Communication Scope
written and verbal communication confident interacting with diverse stakeholders; Communicate clearly and professionally with stakeholders across EMEA and globally
Process & Methodology
Manage multiple priorities, Participate in regional or global TA initiatives, transitions, and process enhancements
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves** We are seeking an **Analyst – Talent Acquisition Support** to join a highly collaborative, fast-paced shared services team delivering exceptional talent acquisition support across EMEA (covering over 30 countries). This role is strongly focused on **end-to-end recruitment support, systems administration, and first-line query resolution** , ensuring a seamless experience for candidates, recruiters, and hiring managers. As a Talent Acquisition Support Analyst, you will combine **hands-on ATS/Workday expertise** with strong customer service and process discipline. You will act as a key enabler of hiring activity by supporting recruiters with operational excellence, maintaining data accuracy, resolving Tier 1 TA-related queries, and continuously improving hiring processes and candidate experience. This role offers the opportunity to make a tangible impact on service delivery, compliance, and the effectiveness of talent acquisition operations across the region. **Key Responsibilities** **Talent Acquisition Operations & Support** * Provide centralized administrative and operational support to the Talent Acquisition team across EMEA. * Act as first-line support for Talent Acquisition–related queries from recruiters, hiring managers, HR partners, and candidates. * Manage TA-related cases through case management tools (e.g., HR Direct / ServiceNow), ensuring timely and accurate resolution. *
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