SeniorAnalyst,CustomerPerformance

**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Senior Analyst, Customer Performance ### Overview The Senior Analyst, Customer Performance supports the delivery of a high-quality customer experience by driving operational performance, resolving customer issues, and ensuring adherence to Mastercard’s data integrity, compliance, and security standards. This role works across internal teams and external customers to monitor performance, optimize processes, and support the successful adoption and execution of Mastercard products and services. The position plays a key role in maintaining ecosystem integrity, supporting customer engagement, and enabling scalable support models as customer demand and product capabilities continue to expand. This role will be based from our Toronto, ON office. Role • Monitor and analyze customer activity, performance metrics, and support trends to identify risks, issues, and optimization opportunities • Serve as a key point of contact for customer inquiries, escalations, and operational support, ensuring timely and effective resolution • Partner cross-functionally with Product, Technology, Compliance, Legal, and Customer Support teams to resolve issues and improve service delivery • Support customer onboarding, product adoption, and ongoing engagement through clear communication, training, and documentation • Contribute to the development of reporting, dashboards, and executive insights to track KPIs and measure success • Ensure adherence to Mastercard poli