Mastercard
Financial Services
SeniorAnalyst,CustomerOnboardingandPartnership
“Senior Analyst, Customer Onboarding and Partnership at Mastercard. Skills: Customer onboarding, Partnership management. Manage customer onboarding. Manage enablement activities”
Industry & Context.
Analytical skills; Process improvement; Issue resolution
What They're Looking For.
Must Have
Experience in Financial Services, Customer onboarding experience, Lifecycle management experience, Operations experience, Enablement experience, Analytical skills, Experience working with data, Experience working with reports, Experience working with controls, Experience working with documentation, Manage multiple initiatives, Manage multiple stakeholders, Process management skills, Continuous improvement skills, Excellent written communication skills, Excellent verbal communication skills, Fluent in Portuguese, Fluent in Spanish
Nice to Have
Payments ecosystem experience, Fintech ecosystem experience
What You'll Do.
Manage customer onboarding
Manage enablement activities
Support customer lifecycle
Build relationships with customers
Build relationships with prospects
Ensure smooth onboarding
Ensure timely onboarding
Coordinate onboarding activities
Coordinate enablement activities
Act as senior point of contact
Perform operational analysis
Perform data analysis
Identify process improvement opportunities
Identify efficiency gains
Identify potential bottlenecks
Coordinate key initiatives
Coordinate key activities
Support definition of standards
Support evolution of standards
Develop status updates
Maintain status updates
Contribute input to structuring processes
Contribute input to optimization of processes
Support business scale
Proactively identify issues
Proactively resolve issues
Maintain focus on customer experience
Maintain focus on business objectives
How You'll Work.
Team & Collaboration
Internal teams; External customers; Account Management; Legal; Risk; AML; Support areas; Mastercard Global teams
Communication Scope
Written communication; Verbal communication; Engage internal audiences; Engage external audiences
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