Quanata
insurance technology
SeniorAIOpsEngineer,IncidentResponse
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior AIOps Engineer, Incident Response at Quanata. Skills: AIOps, Incident Response, AI-driven automation, Operational Reliability. Own production health, reliability, and operational support. Lead incident response efforts”
What You'll Achieve.
improve scalability; reduce operational toil; accelerate issue resolution; improve system resilience; reduce recurring incidents; reduce operational overhead
Industry & Context.
solving complex production problems; improving systems at scale; analytical and problem-solving skills; ability to identify trends and drive operational improvements
Participate in on-call rotations, occasional travel may be requested or encouraged, work from anywhere you like in the U. S, excluding U. S. territories
What They're Looking For.
Must Have
6–8 years of experience in production operations, site reliability engineering, technical support engineering, or similar operational roles, background in incident management, root cause analysis, and production system troubleshooting, Experience working within modern SDLC, DevOps, and change management environments, Familiarity with operational tooling such as Jira, Confluence, and observability/monitoring platforms, analytical and problem-solving skills, communication skills, Bachelor’s degree in Computer Science, Engineering, or equivalent relevant experience
Nice to Have
Experience building or working with AI/LLM-powered systems, intelligent agents, or workflow automation tools, Familiarity with cloud platforms such as AWS, modern observability ecosystems, Experience with event-driven architectures, orchestration frameworks, operational automation platforms, Background leading operational transformation or reliability improvement initiatives, Passion for AI-native operations, automation, and improving developer/support experiences
What You'll Do.
Own production health
and operational support
Lead incident response efforts
Identify patterns in production issues
Design and implement AI-driven agents and workflows
Partner with engineering
and AI orchestration teams
Build and maintain operational runbooks
and knowledge base content
Support observability
and troubleshooting efforts
Participate in on-call rotations
How You'll Work.
Team & Collaboration
partnering closely with engineering and AI orchestration teams; highly collaborative role; Comfortable working cross-functionally with engineering, product, operations, and leadership teams; collaborating with team members across all time zones
Communication Scope
stakeholder communication; communication skills; ability to operate effectively in fast-moving technical environments
Full Job Description
To help keep everyone safe, we encourage all applicants to pay close attention to protect themselves during their job search. When applying for a position online you are at risk of being targeted by malicious actors looking for personal data. Please be aware we will only reach out via email using the domain quanata.com. Anything that does not match those domains should be ignored and considered a security risk. About Us Quanata is on a mission to help ensure a better world through context-based insurance solutions. We are an exceptional, customer centered team with a passion for creating innovative technologies, digital products, and brands. We blend some of the best Silicon Valley talent and cutting-edge thinking with the long-term backing of leading insurer, State Farm. Learn more about us and our work at quanata.com Our Team Quanata, LLC is an insurance technology innovation company that engineers advanced risk prediction and prevention solutions, develops risk-focused acquisition capabilities, and builds/supports a full-stack, flexible, digital & increasingly AI-native insurance platform. This helps our primary clients, State Farm and HiRoad Assurance Company, adapt to evolving market needs. Quanata, LLC is wholly owned and funded by State Farm. As a company that prioritizes an inclusive and positive culture, we believe the core of our success is in hiring talented people — across disciplines — who want to help us make a quantifiable impact. The Role We’re looking for an experienced production operations and reliability leader to help evolve Quanata’s operational support model through AI-driven automation and intelligent agent workflows. This role will own production health, incident response, and operational reliability while partnering closely with engineering and AI orchestration teams to improve scalability, reduce operational toil, and accelerate issue resolution. This is a highly collaborative role for someone who enjoys solving complex production problems
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