NICE
cloud platforms for customer experience and contact center technology
SeniorAISoftwareEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior AI Software Engineer at NICE. Skills: AI, LLMs, Software Development. Design, build, test, and ship software. Use AI coding tools”
What You'll Achieve.
Deliver working solutions; Improve output consistency; See your work through to production
Industry & Context.
Solve hard problems
What They're Looking For.
Must Have
Solid experience in backend, frontend, or full-stack software development, Proficiency in one or more modern programming languages and frameworks, Comfortable working with APIs, distributed systems, and software integrations, Understanding of testing practices, code quality, and software design principles, Hands-on experience using AI coding tools in real development work, Practical knowledge of how LLMs work, Experience with prompt engineering, Familiarity with agents, tool use, or AI-assisted workflow automation, Working understanding of LLM constraints, Communicates clearly in both technical and non-technical conversations, Writes documentation, specs, and code comments that others can actually use, Works well in cross-functional teams and gives constructive code review feedback, Takes ownership end-to-end
Nice to Have
Experience in CX, contact center, or enterprise SaaS environments, Familiarity with CCaaS platforms, voice/chat AI, or customer-facing AI products, Exposure to building or tuning agentic systems or multi-step AI pipelines, Experience contributing to shared tooling, internal platforms, or developer experience improvements
What You'll Do.
Use Agentic AI Workflows
Write specification docs
Collaborate with product managers
Collaborate with designers
Collaborate with other engineers
Apply prompt engineering
Apply Agentic coding techniques
Participate in code reviews
Participate in technical discussions
Participate in team planning
Evaluate and adopt new AI tools
Adopt new AI approaches
Contribute to shared engineering standards
Raise the bar for AI use
How You'll Work.
Team & Collaboration
Collaborate with product managers, designers, and other engineers; Works well in cross-functional teams; Gives constructive code review feedback
Communication Scope
Communicates clearly in both technical and non-technical conversations
Full Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. ABOUT NICE NiCE is a global leader in cloud platforms for customer experience and contact center technology, serving over 25,000 organizations worldwide. We help businesses deliver smarter, faster, and more human interactions — at scale. Our engineering teams are at the center of that mission, building the products and platforms that transform how companies engage with their customers. THE ROLE We're looking for a technically strong engineer who is genuinely excited about AI — not because it's a trend, but because they've already been using it to do better work and they want to go further. This person doesn't wait for training programs or permission to level up. They experiment on their own, stay ahead of what's available, and bring what they learn back to the team. You have real engineering depth — you know how to design systems, write code that holds up in production, and solve hard problems. You also have real AI experience: you've worked with LLMs and AI tools in ways that go beyond surface-level prompting. You understand the trade-offs, you've seen where these tools break down, and you've figured out how to get the most out of them anyway. What sets you apart is the hunger. You're the kind of engineer who reads the release notes, follows what's shipping in the AI space, and finds ways to apply it before anyone asks you to. You want to be at the front of where this is going — and you're willing to put in the work to get there. WHAT YOU'LL DO Design, build, test, and ship software across the full development lifecycle Use AI coding tools and Agentic AI Workflows actively in your day-to-day work — for code generation, review, testing, debugging, and documentation Write clean, w
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