NICE

cloud platforms for customer experience and contact center technology

SeniorAISoftwareEngineer

Sandy, Utah, United States
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior AI Software Engineer at NICE. Skills: AI, LLMs, Software Development. Design, build, test, and ship software. Use AI coding tools”

What You'll Achieve.

Deliver working solutions; Improve output consistency; See your work through to production

Industry & Context.

cloud platforms for customer experience and contact center technology
Problems you'll solve

Solve hard problems

What They're Looking For.

Must Have

Solid experience in backend, frontend, or full-stack software development, Proficiency in one or more modern programming languages and frameworks, Comfortable working with APIs, distributed systems, and software integrations, Understanding of testing practices, code quality, and software design principles, Hands-on experience using AI coding tools in real development work, Practical knowledge of how LLMs work, Experience with prompt engineering, Familiarity with agents, tool use, or AI-assisted workflow automation, Working understanding of LLM constraints, Communicates clearly in both technical and non-technical conversations, Writes documentation, specs, and code comments that others can actually use, Works well in cross-functional teams and gives constructive code review feedback, Takes ownership end-to-end

Nice to Have

Experience in CX, contact center, or enterprise SaaS environments, Familiarity with CCaaS platforms, voice/chat AI, or customer-facing AI products, Exposure to building or tuning agentic systems or multi-step AI pipelines, Experience contributing to shared tooling, internal platforms, or developer experience improvements

What You'll Do.

Use Agentic AI Workflows

Write specification docs

Collaborate with product managers

Collaborate with designers

Collaborate with other engineers

Apply prompt engineering

Apply Agentic coding techniques

Participate in code reviews

Participate in technical discussions

Participate in team planning

Evaluate and adopt new AI tools

Adopt new AI approaches

Contribute to shared engineering standards

Raise the bar for AI use

How You'll Work.

Team & Collaboration

Collaborate with product managers, designers, and other engineers; Works well in cross-functional teams; Gives constructive code review feedback

Communication Scope

Communicates clearly in both technical and non-technical conversations

Full Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. ABOUT NICE NiCE is a global leader in cloud platforms for customer experience and contact center technology, serving over 25,000 organizations worldwide. We help businesses deliver smarter, faster, and more human interactions — at scale. Our engineering teams are at the center of that mission, building the products and platforms that transform how companies engage with their customers. THE ROLE We're looking for a technically strong engineer who is genuinely excited about AI — not because it's a trend, but because they've already been using it to do better work and they want to go further. This person doesn't wait for training programs or permission to level up. They experiment on their own, stay ahead of what's available, and bring what they learn back to the team. You have real engineering depth — you know how to design systems, write code that holds up in production, and solve hard problems. You also have real AI experience: you've worked with LLMs and AI tools in ways that go beyond surface-level prompting. You understand the trade-offs, you've seen where these tools break down, and you've figured out how to get the most out of them anyway. What sets you apart is the hunger. You're the kind of engineer who reads the release notes, follows what's shipping in the AI space, and finds ways to apply it before anyone asks you to. You want to be at the front of where this is going — and you're willing to put in the work to get there. WHAT YOU'LL DO Design, build, test, and ship software across the full development lifecycle Use AI coding tools and Agentic AI Workflows actively in your day-to-day work — for code generation, review, testing, debugging, and documentation Write clean, w

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