NICE
cloud platforms for customer experience and contact center technology
SeniorAISoftwareEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior AI Software Engineer at NICE. Skills: AI, LLMs, prompt engineering, Agentic AI Workflows, software development. Design, build, test, and ship software across the full development lifecycle. Use AI coding tools and Agentic AI Workflows actively in your day-to-day work”
What You'll Achieve.
deliver smarter, faster, and more human interactions — at scale; deliver working solutions; improve output consistency; raise the bar for how the team uses AI; see your work through to production
Industry & Context.
solve hard problems
What They're Looking For.
Must Have
Solid experience in backend, frontend, or full-stack software development, Proficiency in one or more modern programming languages and frameworks, Comfortable working with APIs, distributed systems, and software integrations, Understanding of testing practices, code quality, and software design principles, Hands-on experience using AI coding tools in real development work, Practical knowledge of how LLMs work, where they're effective, and where they fall short, Experience with prompt engineering — writing, iterating, and evaluating prompts for reliable output, Familiarity with agents, tool use, or AI-assisted workflow automation, Working understanding of LLM constraints: context windows, token costs, latency, and output variability, Communicates clearly in both technical and non-technical conversations, Writes documentation, specs, and code comments that others can actually use, Works well in cross-functional teams and gives constructive code review feedback, Takes ownership end-to-end — not just the assigned task, but the outcome
Nice to Have
Experience in CX, contact center, or enterprise SaaS environments, Familiarity with CCaaS platforms, voice/chat AI, or customer-facing AI products, Exposure to building or tuning agentic systems or multi-step AI pipelines, Experience contributing to shared tooling, internal platforms, or developer experience improvements
What You'll Do.
and ship software across the full development lifecycle
Use AI coding tools and Agentic AI Workflows actively in your day-to-day work
Code and/or specification docs
leveraging AI as a partner
Take responsibility for its quality in production
Collaborate with product managers
and other engineers to understand requirements and deliver working solutions
Apply prompt engineering and Agentic coding techniques to accelerate your work and improve output consistency
Participate in code reviews
technical discussions
Evaluate and adopt new AI tools and approaches as the landscape evolves
Contribute to shared engineering standards and help raise the bar for how the team uses AI
How You'll Work.
Team & Collaboration
Collaborate with product managers, designers, and other engineers; Works well in cross-functional teams; gives constructive code review feedback
Communication Scope
Communicates clearly in both technical and non-technical conversations
Full Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. ABOUT NICE NiCE is a global leader in cloud platforms for customer experience and contact center technology, serving over 25,000 organizations worldwide. We help businesses deliver smarter, faster, and more human interactions — at scale. Our engineering teams are at the center of that mission, building the products and platforms that transform how companies engage with their customers. THE ROLE We're looking for a technically strong engineer who is genuinely excited about AI — not because it's a trend, but because they've already been using it to do better work and they want to go further. This person doesn't wait for training programs or permission to level up. They experiment on their own, stay ahead of what's available, and bring what they learn back to the team. You have real engineering depth — you know how to design systems, write code that holds up in production, and solve hard problems. You also have real AI experience: you've worked with LLMs and AI tools in ways that go beyond surface-level prompting. You understand the trade-offs, you've seen where these tools break down, and you've figured out how to get the most out of them anyway. What sets you apart is the hunger. You're the kind of engineer who reads the release notes, follows what's shipping in the AI space, and finds ways to apply it before anyone asks you to. You want to be at the front of where this is going — and you're willing to put in the work to get there. WHAT YOU'LL DO Design, build, test, and ship software across the full development lifecycle Use AI coding tools and Agentic AI Workflows actively in your day-to-day work — for code generation, review, testing, debugging, and documentation Write clean, w
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