SeniorAI&MLResearcher

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? As a Senior AI&ML Researcher in our Workforce Management group, you will be part of a cross-sectional team working at the intersection of machine learning, GenAI, agentic AI, ML-Ops and Operations Research. You will develop the next generation of NICE’s Workforce Management solution for our customers’ contact centers - forecasting work volume, scheduling agent shifts, managing time-off requests, and owning the full lifecycle of the work schedule, in a high-stakes production environment serving many customers. Our solution has been recognized as the market leader for over 10 years. How will you make an impact? Developing end-to-end ML systems, tailored to specific project needs, to train and serve production-level models in a high-stakes environment. Deploying GenAI and agentic AI systems to customers in production, improving on existing solutions or creating new services from scratch. Designing and building agentic AI flows - tool use, multi-step reasoning, and orchestration. Forecasting work volume and optimizing shift schedules using time-series methods and mathematical optimization. Integrating new features and solutions into large existing software systems, stringing multiple disciplines together. Running unstructured evaluation processes - finding noteworthy phenomena, experimenting, and feeding conclusions back to the team. Owning projects end-to-end, leading team members and colleagues to efficient planning and delivery. Have you got what it takes? 5+ years of experience as an applied researcher or research engineer. Loves reading and writing code. Hands-on Python developer - training models, using trained models, data carpentry, preprocessin