RingCentral
Technology
SeniorAgenticAIEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Agentic AI Engineer at RingCentral. Skills: Agentic AI, LLM, Generative AI, System Architecture. Architect agentic systems. Build agentic systems”
Industry & Context.
Break down business goals; Scalable technical solutions; Reliable technical solutions
What They're Looking For.
Must Have
BS/MS in Computer Science, 5+ years software engineering experience, 1+ years generative AI experience, Proficiency in Python, Deep understanding of foundation models, Practical experience in prompt engineering, Practical experience in RAG architectures, Practical experience in fine-tuning, Hands-on experience with agentic frameworks, Solid experience with vector databases, Solid experience with graph databases, Solid experience with cloud infrastructure, Familiarity with LLMOps tools, Relentless drive to break down goals, Excellent written communication skills, Excellent verbal communication skills
Nice to Have
AWS preferred, Graph RAG applications experience
What You'll Do.
Architect agentic systems
Build agentic systems
Design autonomous agents
Implement autonomous agents
Develop core AI capabilities
Build tool-use capabilities
Ensure enterprise-grade reliability
Implement agentic observability
Implement agentic evaluation
Prevent hallucination
Prevent execution loops
Lead technical initiatives
Serve as individual contributor
Collaborate cross-functionally
Stay at bleeding edge
Evaluate foundation models
Evaluate agentic frameworks
Evaluate optimization techniques
How You'll Work.
Team & Collaboration
Cross-functionally with Support; Cross-functionally with Product; Cross-functionally with Engineering
Communication Scope
Written communication; Verbal communication
Full Job Description
Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. ## ****About The Role**** You will play a lead role in a high-impact transformation: evolving RingCentral’s 1,300-person global technical support organization from a human-centric operation into a hybrid, agentic AI ecosystem. We are moving beyond traditional chatbots to build autonomous, goal-driven multi-agent systems capable of reasoning, planning, and executing complex technical support workflows to resolve customer issues at scale. As a Senior Agentic AI Engineer, you will be at the forefront of this revolution. You will architect, develop, and deploy intelligent agents that understand nuanced customer problems, interact with internal systems, and autonomously drive resolutions. This is a unique opportunity to shape the future of enterprise customer support at a leading global communications company. ## ****Key Responsibilities**** * Architect and Build Agentic Systems: Design and implement autonomous, LLM-powered agents for complex support workflows. * Develop Core AI Capabilities: Build robust retrieval-augmented generation (RAG) pipelines and tool-use capabilities to give agents access to internal data, diagnostic and resolution tools, and knowledge bases. * System Integration: Seamlessly integrate AI agents with RingCentral’s proprietary infrastructure, APIs, and other enterprise systems using the model context protocol (MCP). * Optimize Performance & Reliability: Ensure high accuracy, low latency, and enterprise-grade reliability. Implement rob
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