Decagon
conversational AI
SeniorAgentProductManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Agent Product Manager at Decagon. Skills: Product Manager, AI expert. own each stage of the AI Agent building process. Collaborating with engineering to design a new product feature”
What You'll Achieve.
driving real world business impact; scales them out to millions users
Industry & Context.
dives deep into complex business problems; builds elegant solutions
What They're Looking For.
Must Have
6+ years of relevant experience (e. g. , product manager, engagement manager, consultant, founder, etc. ), Deep technical acumen — able to understand and shape AI agent designs., communication and relationship-building skills., Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Nice to Have
A Computer Science, Engineering, or Math degree — or equivalent technical experience.
What You'll Do.
own each stage of the AI Agent building process
Collaborating with engineering to design a new product feature
Writing and testing prompt logic for a specific customer use case
Working with a customer’s executive team to define their AI roadmap
Design and optimize Enterprise-quality AI agents in collaboration with customers — understanding their workflows
Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap
Run tight feedback loops into Engineering — influence feature development based on real customer needs.
Represent Decagon externally — working closely with customers and prospects
participating in key deployments.
How You'll Work.
Team & Collaboration
partner closely with every team at Decagon: Go-To-Market, Design, Engineering, and across our leadership team.
Communication Scope
communication and relationship-building skills.
Full Job Description
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle. The Agent Product Management team drives this journey as Decagon’s in-house experts on building, deploying, and scaling AI agents. Agent PMs work directly with customers to bring their AI agents to life, and then grow each Agent into a core part of each company’s businesses. As one of our early APM’s, you will deploy our technology into some of the world’s most influential businesses, driving real world business impact as one part Product Manager, one part AI expert. About the Role On the APM team you’ll own each stage of the AI Agent building process. This can include: - Collaborating with engineering to design a new product feature - Writing and testing prompt logic for a specific customer use case - Working with a customer’s
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