SeniorAgentDesignEngineer

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. We're looking for a Senior Agent Design Engineer to lead a multidisciplinary team of Agent Designers and Agent Design Engineers. This is a hands-on manager role for someone who sits comfortably at the intersection of conversational UX design, technical implementation, and team leadership–someone who thinks critically about how conversations should feel, not just how systems should work. At PolyAI, Agent Design means owning the full picture: mapping user journeys, shaping dialogue and tone, and building the underlying systems that power them (prompting, tool access, and context engineering). If you've spent your career frustrated by the artificial gap between design and engineering, this role was built for you. What you'll do: Lead and develop your team Manage and mentor a team of Agent Designers and Agent Design Engineers, raising the bar on design craft, technical execution, and team productivity Set clear objectives, provide thoughtful feedback, and help push team members toward the fulfillment of individual and company goals Foster a culture of curiosity, collaboration, and continuous improvement, with user-centered thinking at its core Own the quality of conversational experiences Act as a major, hands-on contributor in the design and implementation of conversational UX across the AI agents being built by your team, setting standards for tone, clarity, naturalness, and consistency Ensure every experience your team ships feels intuitive and human, not scripted and robotic Drive the discipline forward Guide your tea