OKX
crypto
SeniorAgent,CustomerService(ItalianSpeaker)
“Senior Agent, Customer Service (Italian Speaker) at OKX. Skills: Italian language proficiency, English language proficiency, Customer service, Multilingual support. Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. Maintaining a understanding of company products to effectively communicate with customers in their preferred language”
Industry & Context.
Problem-solving mindset; Finding the right linguistic solutions for customers; Overcoming language barriers; Making cost-efficient decisions
What They're Looking For.
Must Have
Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field, At least 1 years of experience in language-related roles, including translation, interpretation, or localization, High level of English & Italian language proficiency, Ability to work independently in a fast-paced environment and deliver multilingual support, Willingness to work according to a given schedule
Nice to Have
Familiarity with cryptocurrency and/or finance-technology industry, Working knowledge of CRM tools, such as Zendesk, Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite
What You'll Do.
Handling inquiries and issues from global customers in multiple languages through various channels
Maintaining a understanding of company products to effectively communicate with customers in their preferred language
Establishing and nurturing relationships with company partners and external stakeholders
Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures
How You'll Work.
Team & Collaboration
Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
Communication Scope
High level of English & Italian language proficiency
Applying for this Senior Agent, Customer Service (Italian Speaker) role?
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