ServiceNow
Information Technology And Services
SeniorAdvisoryExecutiveArchitect
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“Senior Advisory Executive Architect at ServiceNow. Skills: Enterprise Architecture, AI Platform, Customer engagement. Engage with customer executives to identify pain points. Translate customer needs into solutions from ServiceNow”
What You'll Achieve.
Realize customer value; Build customer trust; Architect best in class solutions
Industry & Context.
Problem-solving skills; Simplification of complex concepts
What They're Looking For.
Must Have
10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role, A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future, Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms, Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment, Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc., Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation, Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
Nice to Have
Ability to assess a customer’s AI readiness across data, integration, process, and governance dimensions, and to architect a path toward agentic operations on the ServiceNow AI Platform
What You'll Do.
Engage with customer executives to identify pain points
Translate customer needs into solutions from ServiceNow
colleagues and partners to understand
Lead architecture and design engagements
Demonstrate how ServiceNow meets customer needs
Understand the business strategy of the customer
Articulate how ServiceNow can enable and deliver value
Integrate into current and future technology landscape
Understand the detail behind the ServiceNow AI Platform
Communicate architecture at various levels
Work with architecture development methods
Work with modelling approaches
Work with architecture patterns for integration
Interact at multiple levels within a customer account
Maintain customer relationships
Provide thought leadership
Collaborate with internal ServiceNow business units
Identify creation of best practices
Lead creation of best practices
Contribute to creation of best practices
Contribute to workshops
Create educational sessions
How You'll Work.
Team & Collaboration
Customer executives; Customers, colleagues and partners; Internal ServiceNow business units
Communication Scope
Executive engagement; High-level architectures; Verbal communication; Written communication; CIO/CTO level communication; Present architecture concepts; Present designs; Present goals
Full Job Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the ServiceNow AI Platform vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions. While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model — the foundation for an AI-Ready Architecture where data, workflows, and AI agents operate cohesively across the enterprise. The Enterprise Architec
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