Collibra
SeniorAccountProgramManager
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“Senior Account Program Manager at Collibra. Skills: Relationship management, Technical implementation, Customer advocacy. Serve as primary point of contact. Build trusted relationships”
What You'll Achieve.
Ensuring customer satisfaction; Driving adoption; Delivering value from Collibra’s solutions; Seamless and resilient customer journey; Retention; Advocacy; Long-term account success; Successful implementation; Proactively safeguard account health; Proactively identifying and mitigating risk; Preventing and managing escalations; Assessing customer health; Demonstrating technical value and best practices; Aligning Collibra’s services to meet their goals; Successful project execution and implementations are delivered on time, within scope, and aligned to customer goals; Drive customer alignment on goals, success criteria, and acceptance milestones; Track project progress; Functioning as an advisory resource for “Best Practices” in driving adoption of Collibra’s solutions; Deliver reports for customers as required based on business objectives; Identify and track key customer risk indicators; Lead the effort with Sales and the technical teams to identify customer risk, performance issues, and opportunities for optimization; Help customers avoid and/or mitigate issues with proactive guidance; Advocate for customer needs internally, influencing product roadmap and prioritization; Act as point of contact for managing escalations, coordinating cross-functional resolution; Be a customer advocate to ensure that escalations are resolved in a timely fashion; Understand your customers objectives and ongoing efforts; Identify account risks and project blockers; Develop a Success Plan for each assigned customer; Develop a remediation plan for customers at risk; Begin to execute the Success Plan for each assigned customer; Begin to execute the remediation plan for customers at risk; Lead account team meetings for assigned accounts; Begin to develop a relationship with key customer contacts at all levels
Industry & Context.
business insight and problem-solving skills
Active or eligible U. S. Government security clearance, U. S. citizen who resides on U. S. soil
What They're Looking For.
Must Have
5+ years of experience in a technical customer-facing role, Experience supporting U. S. federal government customers, understanding of enterprise software, SaaS, or cloud-based solutions, Ability to explain complex technical concepts to both technical and non-technical audiences, Experience working in regulated or high-security environments, Excellent communication, organization, and stakeholder management skills, Experience deploying enterprise solutions, Knowledge of government hierarchy and operations, business insight and problem-solving skills, Familiarity with compliance frameworks such as FedRAMP, NIST 800-53, Experience with cloud platforms (AWS, Azure, or GCP), especially GovCloud or equivalent, Experience working with system integrators, A solid technical background in data management, Active or eligible U. S. Government security clearance, Superb in communication, presentation and interpersonal skills, Fast learner, U. S. citizen who resides on U. S. soil
Nice to Have
Knowledge of government hierarchy and operations
What You'll Do.
Serve as primary point of contact
Build trusted relationships
Establish long-term relationships
Develop understanding of client’s strategic goals
Understand customers' business objectives
Align Collibra’s services
Support renewals and expansion
Understand customer mission objectives
Provide guidance during onboarding
Coordinate technical discussions
Assist with documentation
Coordinate product functionality meetings
Services and Customer Engineering
Provide project leadership
Align services delivery
Ensure successful project execution
Drive customer alignment on goals
Track project progress
Provide regular status updates
Function as advisory resource
Deliver reports for customers
Identify and track key customer risk indicators
Lead effort to identify customer risk
Help customers avoid and/or mitigate issues
Advocate for customer needs internally
Act as point of contact for managing escalations
Provide clear and constructive product feedback
Be a customer advocate
How You'll Work.
Team & Collaboration
Collaborating closely with our Services and other GTM teams; Partner closely with sales, services, support, customer engineering, and product teams; Coordinating the technical team; Coordinate Support, Services and Customer Engineering on customer projects; Lead the effort with Sales and the technical teams; Act as point of contact for managing escalations, coordinating cross-functional resolution with Support, Product, and Engineering
Communication Scope
Excellent communication, organization, and stakeholder management skills; Superb in communication, presentation and interpersonal skills; Ability to communicate effectively and build relationships within government entities; Fast learner with the ability to explain complex technical concepts to a variety of audiences; Excellent in communication, organization, and stakeholder management skills
Process & Methodology
Project leadership, Project execution, Project progress tracking, Status updates, Manage scope, risks, issues, and dependencies across multiple concurrent projects
Full Job Description
Joining Collibra’s Public Sector team The Senior Account Program Manager (APM) serves as the strategic partner and relationship manager for Collibra Public Sectors’ Federal customers. This role is integral to ensuring customer satisfaction, driving adoption, and delivering value from Collibra’s solutions while collaborating closely with our Services and other GTM teams to create a seamless and resilient customer journey. This role directly influences retention, advocacy, and long-term account success. In this role, you will bridge the gap between customer mission needs and our software solutions, coordinating the technical team towards delivering successful implementation, adoption, and value. The APMs primary responsibility is to partner closely with sales, services, support, customer engineering, and product teams to proactively safeguard account health, revenue, and customer satisfaction, by proactively identifying and mitigating risk, preventing and managing escalations, and assessing customer health. Senior Account Program Managers at Collibra are responsible for Relationship building and management Serve as the primary point of contact for assigned federal accounts, building trusted relationships with key stakeholders, system integrators and partners. Establish long-term relationships within assigned government customers while developing an understanding of the client’s strategic goals and overall impact on business results. Understand customers' business objectives, technical needs, and success criteria, aligning Collibra’s services to meet their goals. Support renewals and expansion by demonstrating technical value and best practices. Understand customer mission objectives and map them to product capabilities. Advocacy & operational readiness Provide guidance during onboarding, deployment, upgrades, and ongoing operations. Coordinate technical discussions, architecture reviews, and solution design sessions. Assist with documentation, technical presentations,
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